Care, Assessment, Response, Evaluation, Success (CARES)

The CARES team at Berklee exists to help students in distress who may be experiencing challenging or difficult life circumstances while in school. We are a team of staff members from areas around the institution who are dedicated to supporting the success, achievement, and wellbeing of every member of Berklee's student body. We provide resources to those struggling, and when a student faces difficulties that may result in aggressive or disruptive actions, we proactively seek to ensure their safety and the safety of those around them.

A few signs that a student may be in distress:

  • Notable changes in behavior, appearance, or performance (musically or academically)
  • Appearing withdrawn, depressed, or anxious
  • Comments or behaviors about harming oneself
  • Threatening or disturbing words or behaviors
  • Infrequent class attendance

The CARES team meets weekly. Though we are not a crisis/emergency response team, we do review, summarize, plan, and coordinate the most effective and collaborative approach to help students.

For emergency situations that cannot wait for a response (or if you are unsure), please contact Public Safety at 617-747-8888. The Public Safety dispatchers are trained to listen to your concern and will work collaboratively with either the Student Affairs, Diversity and Inclusion on-call team (administrative staff from Housing and Residential Life, and senior and executive leadership) and/or the on-call counselor (clinical staff from Counseling Services or the after-hours counselor) to decide on the best course of action.  

For students who may be experiencing non–life threatening emotional or psychological distress, the Office of Counseling Services has an on-call counselor everyday who can meet with students. Please note that counseling is a service that is offered only on a voluntary basis. Students may choose to decline this service. Given the voluntary nature of counseling services, counselors are ethically and legally discouraged from contacting students with whom they do not have an existing, active therapeutic relationship.

If you are concerned that a friend or bandmate, an advisee, a student in your class, or any other current Berklee student may be in distress, please don't hesitate to report a concern to the CARES team. You may do so anonymously if you wish. We are here to help.

If you are unsure whether or not to voice your concern, the Supporting Students in Distress page lists warning signs that a student may be in distress and could benefit from CARES outreach.