Case Management Services

It is no secret that being a student can be emotionally and physically draining at times. Oftentimes, it is difficult to know what resources are available or how to access them. Our case managers are here to help.

What is case management?

Case management promotes well-being by helping students access appropriate treatment, campus resources, and community resources. Case management's main role is to help students overcome challenges that they encounter in their lives. Case management is a service that is currently offered virtually or in person and completely free to Berklee College of Music and Boston Conservatory at Berklee students on the Boston campus.

What is a case manager’s role?

Although our case managers do not provide counseling, mental health treatment services, or medical services, they may do any or all of the following:

  • Identify and direct you toward campus and community resources

  • Coordinate care with behavioral health providers and medical health providers

  • Prepare you for interaction with providers to enhance treatment outcomes

  • Access your student health insurance plan (SHIP) information and benefits 

  • Resolve barriers whenever possible

  • Assist in accessing resources to meet basic needs 

  • Navigate university processes

How do I access case management services?

Students can schedule a virtual or in-person meeting with a case manager online at