Contact Information
If you haven't found the answer to your question on the website, please use this contact information guide to reach out to the office that can help you.
Information for All Community Members
Contact Tracing
Reach out to the Contact Tracing Team:
- Email: CTTM@berklee.edu
- Phone: 339-666-2940 (available from Monday through Friday, 9:00 a.m.–5:00 p.m.)
Campus Access Policies and General Testing Information
Test Results
Note that CoVerified will have tests results uploaded as soon as they return from the testing lab.
Students:
- Email: COVID19@berklee.edu
Faculty, staff, and vendors:
Your Individual Testing Cadence and Upcoming Test Schedule
Contact Shannon Williams, Berklee's COVID-19 administrative coordinator.
Berklee ID Card Access Issues
Phone: 617-747-2682 (Public Safety), available 24/7
Office: 136 Massachusetts Avenue (the Berklee Performance Center Box Office), available:
- Monday: 12:00 p.m.–4:00 p.m.
- Tuesday: 1:00 p.m.–5:00 p.m.
- Wednesday–Friday: 12:00 p.m.–4:00 p.m.
CoVerified App: Technology Support
For technology support with downloading, logging in, or using CoVerified, contact the Technology Service Desk:
- Phone: 617-747-2238
- Email: 2238@berklee.edu
- Webpage: berklee.edu/2238 (login required)
Compliance and Reporting Unsafe Behavior
Students:
Faculty and staff:
Your Next Steps if You're Symptomatic
Students:
- Between 8:00 a.m. and 4:00 p.m., call Berklee’s Tufts Medical Center team: 617-747-2019 (option 2)
- After hours, call Public Safety: 617-747-2682
Faculty, staff, and vendors:
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Email: benefits@berklee.edu
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Contact: Your primary care physician
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Phone (after hours): 617-747-2682 (Public Safety)
Public Safety
- Phone: 617-747-2682
- Mobile app: Download the Rave Guardian mobile app.
Information for Students
Student Advising, Services, and Support
Schedule a virtual appointment with our remote staff, or come to the Student Advising and Support Center, located at 939 Boylston Street (enter through 921 Boylston Street, third floor). The center is open from Monday through Friday, 9:00 a.m.–6:00 p.m.
Through the center, you can connect with remote staff covering the following areas and topics:
- Academic advising
- Accessibility services
- Career advising
- Counseling services
- Diversity, equity, and inclusion
- International student services
- Medical care
- Student accounts
- Student financial services
- Tutoring
- Wellness promotion and services
Printing on Campus
Print your homework or projects on campus.
- Address: 150 Massachusetts Avenue, room A15, next to the quiet study room, Copier81
- Web: berklee.edu/printing (login required)
Student Enrollment Status, Student Accounts, or Related Student Business with Berklee
Get help from multiple offices if you're not sure which office to contact:
- Email: ask@berklee.edu
- Phone: 800-BERKLEE
Extracurricular Activities
The Center for Campus Life serves as your one-stop shop for questions related to student clubs, organizations, leadership opportunities, and other campus activities.
Staff are available Monday–Friday, from 9:00 a.m. to 5:00 p.m.
- Email: campuslife@berklee.edu
- Web: berklee.edu/campus-life
Changing Student Enrollment to Hybrid or Remote
The last day to request a change was Friday, January 29.
If you have any questions, contact the Office of the Registrar:
- Email: registrar@berklee.edu
- Phone: 617-747-2240
Information for Faculty and Staff
Faculty and Staff Guidance About Benefits, Leaves of Absence, and Support/Resources If You're Symptomatic
Contact the Human Resources benefits team:
- Email: benefits@berklee.edu
Faculty and Staff Authorization to Come to Campus
Contact the Human Resources team:
- Email: hremployeerelations@berklee.edu
- Contact: Your Human Resources partner (login required)