Frequently Asked Questions
Browse questions related to the following topics:
1. Login with your Berklee account to my.berklee.edu.
If you experience trouble logging in, please contact Student Technology Services.
2. Once you are in the "Students" section, please select "View Account and Make Payments" under "Financial Information."
Once you click, a new window will open. Please make sure you have pop-ups enabled.
3. Here is an example of a student's statement. You will see charges, payments, financial aid, and any deposits made, as well as the balance due, if any, on the account for a given semester.
4. For a detailed breakdown of charges, payments, financial aid, and deposits, click "Expand All" as indicated above. This will provide you with the following view:
The comprehensive fee is mandatory for all students to cover services and facilities that augment the students’ academic experience. It is charged every semester and cannot be waived under any circumstances.
In accordance with Massachusetts law, Berklee health insurance is billed once a year every fall semester, unless a student enters in the spring or summer semester, at which time the entering student is charged a prorated amount for the remainder of the year, then again in the fall for the next full year.
If you have existing comparable coverage that fully covers you in the Commonwealth of Massachusetts, you may waive your health insurance through Gallagher. More information about the waiver process and how to determine comparable coverage is available at the Gallagher Student website.
If students do not waive their health insurance by the payment due date, they are responsible for the balance and may incur a late fee.
All entering students are charged for a laptop and software bundle. The cost of the laptop may be waived, if you already have a compatible laptop. Please review the laptop requirement information. Even if you waive the laptop, the Entering Student Software package is mandatory.
For students who declare a technology-focused major, additional hardware and software may be required. More information is found under Majors and Minors. If you have any concerns about the major bundle, please contact your department chair.
Students approved for part-time status will be billed on a per credit basis for tuition. The comprehensive fee varies depending on the number of registered credits: students signed up for seven or more credits are billed the full comprehensive fee, students signed up for six or fewer credits are billed a part-time comprehensive fee (usually about half the normal rate).
Part-time status is not automatically granted for fall and spring semesters for domestic students or at any time for international students. For example, students might only register for six credits, but, until their statuses change officially, they will be billed the full-time rate, which will be reflected on their online statement.
To apply for part-time, fill out the applicable form available via the Office of the Registrar. Please read the information provided on the form carefully. Signing up for fewer than twelve credits will most likely impact your financial aid or scholarships after the add/drop period ends.
If it is a Berklee scholarship, please contact the Office of Student Financial Services to verify the reason. If it is a scholarship from an outside organization, please gather any available paperwork detailing the award you are receiving and provide it to the Office of Student Accounts. Documents may be delivered in person, via email to firstname.lastname@example.org, or via fax to 617-747-8004.
Please view "My Aid" under the "Financial Aid" section of my.berklee.edu (login required) or contact the Office of Student Financial Services to find out the status of your financial aid package. If you see aid on your statement that is marked as "Currently Ineligible," this means it is pending and not being counted toward your account balance. You may be missing documents, or it may simply be processing. It is best to inquire with the Office of Student Financial Services to find out the exact reason.
For online payments, you will receive an automated email from our payment processor to whichever email address you provide. For all other payments, the fastest way to get a receipt is through my.berklee.edu (login required).
1. The "View Statement" option will provide you with a downloadable receipt for the semester you are currently viewing.
2. You can select a previous term from the drop down menu to view the charges, payments, and print a receipt if needed.
Berklee does not have its own monthly payment plan. Berklee does work in conjunction with Nelnet/Tuition Management Systems, Inc. (TMS). If you would like to set up an account for monthly payments with Nelnet/TMS or learn more, visit Nelnet/Tuition Management Systems or call Nelnet/TMS at 1-800-216-4258.
Nelnet/TMS plans are available for the fall and spring semesters. Unfortunately, Nelnet/TMS and Berklee do not offer payment plans as an option for the summer semester.
Please note: It is important that any budget given to Nelnet/TMS is accurate. The Nelnet/TMS system will not know if the amount you have provided matches your balance with Berklee, which may result in late fees or overpayment. Once you have signed up with Nelnet/TMS, it is still important to check your statement on my.berklee.edu (login required) to make sure your balance is at zero. If your Nelnet/TMS budget exceeds the amount due on your account, our policy is to cancel your Nelnet/TMS account or adjust your budget down after add/drop week to prevent unnecessary overpayment.
Bills are mailed out 30 days prior to the beginning of check-in each semester. You may not receive a bill if, as an entering student, you have not paid your $1,000 tuition deposit, or if, as a continuing or returning student, you are not registered for classes when we print statements.
Paper statements are only accurate at the time of printing. Students should view their statement online through my.berklee.edu (login required) for the most up-to-date information.
If you wish to contribute 529/state savings plan funds toward tuition payment, you should provide the organization with Berklee's payment information. Please make sure to include the student's name and Berklee ID number to ensure the correct account is credited.
Any payment request from a 529 plan may take up to two weeks or more to reach our office. 529 plan payments must arrive before the payment due date to avoid a late payment fee.
Some 529 plans require Berklee to submit an invoice for fund disbursement. Parents/account holders must initiate the process with the state plans to add the student to an authorization roster. Berklee will follow up on the rest of process under the direction of state 529 plans.
Our mailing address for 529 plan payments is:
Berklee College of Music
1140 Boylston Street
Boston, MA 02215
The first refunds in our office are processed during the third week of classes in a given semester, after the add/drop period has ended for students. We process the refunds in our office on Wednesday and our bank sends out electronic refunds on that Friday. Paper checks are mailed by our bank from New York the following Monday. No refunds are available for pick up in our office.
Most of the time, we will either send an electronic funds transfer directly to the student's bank account or mail out a paper check in the student's name. If the most recent payment is a credit card made within the past 180 days and the student is not receiving scholarships or financial aid, the refund will go back to the payer's credit card.
To ensure you get your refund as quickly and easily as possible, we recommend signing up for direct deposit on my.berklee.edu (login required) using your U.S. bank account.
Please note: If the refund is due to a Parent PLUS loan, the parent borrower decides who will receive any refund at the point of application. If the parent borrower elects to receive the refund personally, we will mail a paper check to whichever address was originally provided in the borrower's name.
Please follow these steps. You must sign up for direct deposit by 5:00 p.m. EST Tuesday of any given week in order for the refund to go out direct deposit.
When you sign up for direct deposit, make sure you are using the paper/electronic routing number and the correct account number.
Direct Deposit Sign-Up:
1. Log in to my.berklee.edu.
If you experience trouble logging in, please contact Student Technology Services.
2. Once you are in the "Students" section, please select "Direct Deposit Account Information for Student Refunds" under "Financial Information".
3. Enter your U.S. banking information on this form. Failure to enter your correct routing and checking account number will delay your receipt of your refund. Berklee does not validate whether or not your information is correct.
Please do not change the effective date.
4. Read the terms and conditions for direct deposit, then select the check box next to "I Agree" and hit submit.
You will then receive a confirmation to your Berklee email when you have successfully submitted the form.
5. Once you have entered your information, you will see your routing number and the last four digits of your account at the top of the "Direct Deposit Account Information for Student Refunds" page going forward. If you need to change your direct deposit information, you must first delete whatever existing information is there.
Select the indicated box, hit "Submit," and then enter in your new information.
All paper checks to students will go to the preferred mailing address on file. This may not be the same as your local address, which you verify at the start of each semester. You can see what mailing address we have on file by viewing your statement on my.berklee.edu (login required).
If the paper check is due to a Parent PLUS loan going back to the parent borrower, please contact the Office of Student Financial Services at email@example.com or 617-747-2274 to verify the correct address is on file.
If your refund is due to overpayment, private or institutional scholarships, or private loans, simply fill out the Leave Credit on Account Form (login required) for each semester you wish to have your credit moved. You must do this each time you want to have credit applied to a future semester. This form is only available to students who are logged into berklee.edu.
Please be aware that credit due to federal financial aid (Stafford Loans, Pell/SEOG grants, or Parent PLUS loans) must remain in the same academic year (example: 2015 Fall Semester to 2016 Spring Semester). PLUS loans going back to the parent borrower must be refunded.
We are open from Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.
The most common requests we receive relate to the United States and Canada tax forms. For all other countries, please provide the necessary form from your government. If you need a receipt for a current or previous semester, you may access this on my.berklee.edu (login required) by selecting "View Statement" under "View Account and Make Payments."
1098-T (United States)
Berklee partners with ECSI for all 1098-T reporting. This tax form shows the amounts charged for tuition and fees as reported by the Office of Student Accounts. 1098-T forms will be mailed each year by January 31 in addition to being made available on the ECSI website. Please note if you do not have a domestic address, you will not receive a hard copy form.
To obtain the necessary student Heartland Key, simply contact Heartland's Customer Service Department at 866.428.1098 or via LiveChat from the Heartland ECSI student website. You will need to provide basic information to authenticate your identity, and the Heartland Key will be provided.
If you already have a profile with Heartland ECSI, please sign in. If you have not yet connected your tax statements to your account, you will need to connect them using your Heartland Key. Simply click on the Connect An Account button and enter your tax statement Heartland Key.
If you have not registered for an account, click on the Sign In or Register button in the upper right side of the page. Complete the registration section to create your profile and then connect your tax account by entering your Heartland Key.
If you have any further questions, please consult the ESCI Informational Page or call the ECSI 1098-T Hotline at 1-866-428-1098.
TL-11A and Other Canadian Forms (e.g., OSAP)
Currently, Berklee does not automatically generate tax forms for Canadian students for either their federal or provincial taxes. Please contact the Office of the Registrar and provide them with your necessary form. They will complete the necessary portions concerning certification of enrollment, after which our office will complete the necessary financial information.
If you have a question about fees, payment methods, or payment deadlines, contact the Office of Student Accounts at 617-747-2610 or 747-2165 or e-mail firstname.lastname@example.org. If you need any other information, please call the Summer Programs Office at 617-747-2245 or 747-2507 or e-mail email@example.com.
In compliance with the federal Family Education Rights and Privacy Act of 1974 (FERPA), Berklee is prohibited from providing certain information from your education records to a third party. This includes grades, billing, assessment of tuition and fees, financial aid (including scholarships, grants, and work-study or loan amounts), and other student education record information. The law also restricts Berklee from providing this information to your parents, spouse, or financial sponsor.
For information on how a student can waive this right, please view the the form available here.