Emergency/Urgent Situations

For Boston Students

During Business Hours

The Counseling Center has an on-call counselor available from 9:00 a.m. to 5:00 p.m., Monday–Friday, to assist students who may need immediate attention. Students who are in crisis or having a mental health emergency should call 617-747-2310 or stop by the office and let the administrative assistant know that they need to see or speak to a counselor immediately or on the same day.

Staff, faculty, family members, and students who are concerned about a student’s wellbeing may also request an urgent care consultation with an on-call counselor. Please call 617-747-2310 or stop by the Counseling Center to speak with the administrative assistant and leave a message for the on-call counselor, who will respond promptly.

The Counseling Center is located at 54 Fenway in the lower level. 

After Business Hours

If there is a mental health emergency after business hours, on the weekend, and on holidays, members of the Berklee community should call Public Safety at 617-747-8888 (or extension 8888 from on-campus telephones). Public Safety will contact the after-hours counselor, who will be able to assist.

Berklee community members may also call 911 or go to the local hospital emergency room for assistance.

For Valencia Students

During Business Hours

The opening hours of the Student Affairs Office at the Valencia campus are from 10:00 a.m. to 5:00 p.m., Monday–Friday, and we will assist students who may need immediate attention. Students who are in crisis or having a mental health emergency should call Berklee Valencia’s medical team at +34 618 001 661 or stop by the Student Affairs Office and let us know that they need to see or speak to a counselor immediately or on the same day. 

Staff, faculty, family members, and students who are concerned about a student’s wellbeing may also request an urgent care consultation with a specialist in Valencia. Call +34 618 001 661 or email berklee@upromedes.com to speak with a member of Berklee’s medical team, who will respond promptly.

After Business Hours

If there is a mental health emergency after business hours, on the weekend, or on holidays, members of the Berklee Valencia community should call Berklee’s medical assistance team at +34 618 001 661 for help. Community members may also call 112 or go to Hospital Casa de la Salud for assistance.

A member of the Student Affairs Office at the Valencia campus is also on call after business hours for students who may need immediate attention; call +34 626 263 326 for assistance.

Other Resources

For cases of sexual misconduct, anyone can call the Boston Area Rape Crisis Center (BARCC)’s 24/7 hotline at 800-841-8371 for confidential support, crisis counseling, and information. You can also use this form to request an appointment or counseling with BARCC. For additional resources about incidents involving discrimination, harassment, or sexual misconduct, please revisit the Equity Resources page.