Berklee and the surrounding community offer a wealth of resources to address students’ needs in the event of an emergency or crisis. If you are unsure who to reach out to, contact Public Safety at 617-747-8888 or via the Rave Guardian app. They are able to respond in the event of an emergency at any time. Additionally, if you experience a mental or physical health emergency, you may go to your local emergency room or dial 911 for emergency services in your area. If you are a staff or faculty member concerned about a student, please utilize the Early Alert System.
Counseling Services
If you experience a mental health emergency (e.g., thoughts or feelings of hurting yourself or someone else, paralyzing depression or anxiety that limits everyday functioning) during business hours, we offer crisis stabilization without an appointment. These are typically 20- or 30-minute appointments that focus on immediate safety and stabilization. Call our main number at 617-747-2310, and let us know that you are having a mental health emergency. (Please note that this number is for use during regular business hours from Monday through Friday between 9:00 a.m. and 5:00 p.m.) We will work with you to determine the best way to help in the short term and make recommendations for follow-up. Similar to any urgent care or emergency room, one might have to wait for the next available clinician; however, we try our best to triage the most urgent situations.
Boston Area Rape Crisis Center (BARCC)
For cases of sexual misconduct, anyone can call BARCC’s 24/7 hotline at 800-841-8371 for confidential support, crisis counseling, and information. You can also use this form to request an appointment or counseling with BARCC.
For additional resources about incidents involving discrimination, harassment, or sexual misconduct, please visit the Equity Resources page.
24/7 Mental Health Support Through My SSP
Berklee Counseling Services also provides access to the My Student Support Program (My SSP) app, a service that offers 24/7 crisis, real-time, brief, and solution-focused counseling with a dedicated clinician over phone, chat/text, or video, or in person. Services are currently available in English, Spanish, French, Mandarin, and Cantonese (simplified Chinese chat).
Lifelines
You may contact the following for support:
- Samaritans Helpline at 877-870-4673. The helpline is available 24 hours a day, seven days a week by call or text anytime. Their services are free, confidential, and anonymous.
- National Suicide Prevention Lifeline at 800-273-8255. The lifeline provides 24/7, free, and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.
- Crisis Textline. Text HOME to 741741 to connect with a crisis counselor. It's free, 24/7 support at your fingertips. In the U.S. and Canada, text 741741; in the U.K., text 85258; and in Ireland, text 50808.
International Hotlines
If you are out of the United States, please click here for international hotlines resources.
