Emergency/Urgent Situations

During Business Hours

The Counseling and Advising Center (CAC) has an on-call counselor available from 9:00 a.m.–5:00 p.m., Monday through Friday, to assist students who may need immediate attention. Students who are in crisis or having a mental health emergency should call 617-747-2310 or stop by the office and let the receptionist know that they need to see or speak to a personal counselor immediately or on the same day.

Staff, faculty, family members, and students who are concerned about a student’s wellbeing may also request an urgent care consultation with an on-call counselor. Please call 617-747-2310 or stop by the CAC to speak with the receptionist and leave a message for the on-call counselor, who will respond promptly.

After Business Hours

If there is a mental health emergency after CAC business hours or on the weekend, members of the Berklee community should call Public Safety at 617-747-2333 (or extension 2333 from on-campus telephones). Public Safety will contact a clinical consultant who will be able to help.

You may also call 911 or go to your local hospital emergency room for assistance.