Frequently Asked Questions


How do I schedule an appointment with a counselor or advisor?

You can either call the receptionist at 617 747-2310 or stop by the Counseling Center and speak with the receptionist during business hours.

What are your hours of operation?

The hours of operation are Monday–Friday 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m.

Who needs personal counseling?

Many students at Berklee use personal counseling services for a variety of concerns. Some students find that one or two sessions are enough. Others have more complex situations that require more time. If you are not sure if personal counseling can help with your particular problem, we encourage you to make an appointment to talk it over with one of the personal counselors and learn about what options and solutions might serve you best.

How do I begin seeing a personal counselor?

Any enrolled student can make an appointment by coming in or calling the Counseling Center receptionist at 617 747-2310. They will ask for your name, student identification number, and a current phone number so that we may reach you if anything changes. Appointments can be made in person or by phone from 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m. Monday through Friday, excluding official college holidays when Berklee is closed. We ask you to keep your scheduled appointments and to notify the Counseling Center 24 hours in advance if you need to cancel or reschedule.

What will happen during my first personal counseling appointment?

Most intake appointments will be made within one to two weeks. During this first session, you and the personal counselor will discuss your concerns and treatment options. These could include individual counseling at the Counseling Center (up to 12 sessions) or a referral to a clinician in the community.

Will faculty, staff, or other students know if I've seen a personal counselor or find out what I'm talking about with my counselor?

We respect confidentiality highly and follow it as a strict rule. Massachusetts law and ethical guidelines for personal counselors require that your visit and all information shared during personal counseling remain confidential. We cannot release information to anyone without your written permission. This includes friends, instructors, and parents. Records of personal counseling sessions are kept in separate locked files, and other counseling staff and student employees do not see or handle any of these records.

Exceptions to confidentiality occur only under special circumstances such as being in imminent danger. Your counselor will go over these exceptions in detail with you at your initial appointment.

What happens if I have a crisis situation or an after-hours mental health emergency?

We have an on-call counselor available from 9:00 a.m. to 5:00 p.m. Monday through Friday to assist students in crisis who need immediate attention. If you need to be seen urgently or on the same day, call 617 747-2310 or stop by the Counseling Center and let the receptionist know that you need to see or speak to a personal counselor immediately or that day.

After business hours, call Public Safety at 617 747-2333 (ext. 2333 from on-campus telephones). They will contact a clinical consultant who will be able to help. You may also call 911 or go to your local hospital emergency room for assistance.