Frequently Asked Questions

We are open for virtual services from Monday through Friday, 9:00 a.m.–5:00 p.m. EDT. To get in touch with a counselor, please call 617-747-2310 and leave a message including your name, email address, phone number, and student ID. Please speak clearly and slowly so that we may accurately get your contact information.

Please be advised that the virtual response to the evolving coronavirus (COVID-19) public health emergency limits the types of services we may offer. We will continue to support students through off-campus referrals and local supports.

If you are living on campus or within the Berklee area, Public Safety is still operating and available in the event of an emergency that is occuring on-campus during the business hours of 9:00 a.m. to 5:00 p.m. EDT or after hours. They can be reached at 617-747-8888. 

Additionally, if you experience a mental health emergency, you may go to your local emergency room or dial 911 for emergency services in your area.

The Samaritans Helpline is available 24/7 at 877-870-4673.

The National Suicide Prevention Lifeline is available at 800-273-8255. 

The Crisis Textline provides free, 24-hour emotional support by text; text 741741 when you are in crisis and need to talk. A live, trained counselor will respond promptly and be available to provide support.

Counseling and teleservices are currently limited and/or prohibited across state lines and international borders by licensing laws and regulations. However, counselors are still available for consultations and case management services, which include helping you connect with a local, in-state, or international therapist. 

We are closely monitoring the political climate and regulatory entities making decisions that may lead to flexibility in regulations. We will continue to update the Berklee community about any revised services and availability that will be offered.

SilverCloud is a clinically-proven, online mental health platform that offers programs to build resilience, help you manage anxiety or depression, and help you develop the skills to manage stress and sleep issues. Based on cognitive behavioral therapy (CBT), mindfulness, and positive psychology, their action-oriented programs build self-awareness and self-management skills for your emotional health.

To sign up, please visit gsh.silvercloudhealth.com/signup/ and choose your school name from the drop-down list. To confirm your eligibility, you will need to use your school-issued .edu email address.

This service is free of charge and confidential. Your email address will not be used outside of the SilverCloud platform.

Yes. During these sessions, counselors will use a secure HIPAA-compliant audio and video platform called Doxy.me. The platform is easy to use, and the clinician will give you further instructions.

Please call 617-747-2310 to set up a time to speak with a clinician on the telephone.