Greeting Counter

The first stop on a visit to the Counseling and Advising Center is the greeting counter. A receptionist always staffs the counter, and it is their goal to make the center a safe and helpful environment for all Berklee students.


Students must visit the receptionist to check in for all scheduled counseling and advising appointments, schedule an appointment with a personal counselor, and pick up documents. The receptionist is also available to assist students who are experiencing a personal crisis. Staff members are trained in screening and protocol so that students receive the personal assistance they need quickly and with respect for their privacy.

The receptionist also takes care of things that may not necessarily require consultation with a counselor or advisor, including:

  • Revalidating your I-20
  • Receiving optional/curricular practical training (O/CPT) materials
  • Picking up your I-20, O/CPT application/card, or other held items


Appointments are opportunities for students to have extended time with a counselor or advisor in a private office. They run for 30 or 45 minutes, depending on the student's needs and the counselor/advisor's availability. Generally, appointments are not made for the same day unless a student is experiencing a mental health emergency. 

Advising Drop-in Hours

The offices of Academic Advising and International Student Services hold daily drop-in hours.  Students can meet with an advisor during these times to briefly discuss a topic relating to their academic or immigration status. 

  • Sessions last five to 10 minutes
  • The service is first-come, first-served

Handouts and Brochures

The greeting counter staff have many types of printed information to help students connect to area resources and stay informed, whether they're trying to contact a consulate office, to help a friend get support for an alcohol issue, or are just looking for their department chair's office.

The greeting area lobby has:

  • Important dates and deadlines
  • Academic advising tools