This semester is different from any in our history, with some students studying in a hybrid modality, and others around the world who are fully remote. While much has changed, our dedication to our students has not; we maintain the same services and support for all of our students, wherever they are this spring. Find more details below about how to efficiently navigate these services so you can focus on your academic and extracurricular activities.
Services and Support for All Remote and Hybrid Students
Berklee offers a host of virtual services, programs, and events designed to support your academic and artistic pursuits, career preparation, and overall wellness. You may also schedule a virtual appointment with our remote staff for the following:
- Academic Advising
- Accessibility Services
- Career Advising
- Counseling Services
- Diversity, Equity, and Inclusion
- International Student Services
- Medical Care
- Student Accounts
- Student Financial Services
- Wellness Promotion and Services
Hours of operation for these services are from Monday through Friday, 9:00 a.m.–6:00 p.m. After scheduling a virtual appointment with a staff or faculty member, you will be given an option to book a room on campus (login required) if you need a private space for your meeting.
In addition to those services, here is an overview of selected other services and resources available for all remote and hybrid students.
Health and Wellness
Health and Wellness at Berklee consists of two departments: Counseling Services and Student Wellness Promotion and Services. Services for the spring 2021 semester will be primarily delivered in a remote format.
Counseling Services: Counseling Services appointments for the spring semester will be delivered via live, secure, remote telehealth. Counselors are prepared to assist students with a variety of concerns, including coordinating urgent support. Please contact 617-747-2310 from Monday through Friday, from 9:00 a.m. to 5:00 p.m. Leave a message, and your call will be returned promptly. If you cannot wait for a return call and you are in need of immediate help, call Public Safety at 617-747-8888 and you will be connected to a member of the Student Affairs on-call team.
Student Wellness Promotion and Services: Physical therapy services will be delivered in a hybrid modality. Physical therapists will be on campus, and depending on your needs, may offer an in-person or virtual appointment. Massage therapy is offered in person. All other wellness services (yoga, meditation, Alexander Technique, reiki, nutrition counseling, and body mapping) will be delivered remotely. See the links above in the Student Services and Support section for information about all services and additional programming offered throughout the spring semester.
Jeff Klug, associate dean for Health and Wellness, oversees the strategic planning and oversight of both departments. He is on campus and available to troubleshoot concerns related to the safety, health and well-being of students. He is also available for remote meetings. You may book a meeting with him at a time that is convenient for your schedule.
The Center for Campus Life
The Center for Campus Life serves as your one-stop shop for all student engagement opportunities on campus. Student and professional staff members can assist you with any questions related to student clubs, organizations, leadership opportunities, and a variety of other campus activities.
We are offering an increased number of student employment opportunities this spring. Berklee has prioritized student employment positions that support the institutional priorities and the successful delivery of the hybrid spring semester experience. The approved positions were determined in conjunction with leadership and supervisors, and will be a combination of in-person and remote opportunities. The Student Employment and Career Center teams are working collaboratively with a variety of campus partners to support supervisors of student employees in recruiting and managing their workforces as well as continuing to provide direct support to students through advising and frontline communications.
New Student Orientation
The New Student and Family Programs team will host a virtual orientation to welcome our new students and families to Berklee this spring. This virtual program, held from January 16 to 22 for undergraduates, will consist of an online course focused on resources and acclimation to Berklee, student cohorts focused on social connections, and a series of live virtual events to answer any remaining questions and introduce you to some key faculty and staff members. Learn about orientation.
How to Order Books
For the spring semester, order your books online from the bookstore website. All orders must be placed online to be picked up at the store or shipped to your home. You can find your books by selecting your course.
We strongly encourage you to order in advance and bring your books with you to campus. Order your books no later than January 5 to ensure home delivery before January 15 (the move-in date for residential students). The bookstore is offering free ground shipping on all orders of $75 or more.
After you submit an order for shipping or store pickup, it is typically processed at the store within one to two business days. You will receive an email notification when your order ships. Standard shipping transit time is three to five business days, but it can take longer if there are unforeseen delays. We strongly recommend ordering at least two weeks in advance to ensure you have the materials you will need.
International shipping: Due to requirements that we are unable to meet at this time, we are not able to ship online orders to some countries, such as those in the European Union. We recommend choosing the digital option if available; otherwise, please purchase your books from a retailer in your country.
The store will be closed for in-store shopping, but open for pickup of online orders starting Monday, January 25. Hours are Monday–Friday, 10:00 a.m.–4:00 p.m. All orders must be placed online to be picked up at the store or shipped to your home; you will not be able to purchase books at the store.
Picking up Your Order from the Bookstore
After you submit an order for store pickup, it is typically processed at the store within one to two business days. You will receive an email notification when your order is ready to pick up. Please submit your order at least one business day in advance and come to the store after you have received the notification that your order is ready to pick up.
Many of our books, including the Berklee workbooks, are available in digital format. When available, we recommend this option to avoid delays related to shipping. Visit our Digital Content FAQ for more information.
Returns and Exchanges
If you drop a class and need to return or exchange a book, you have until Tuesday, February 23. All items must be returned in accordance with our refund policy. If returning by mail, send your item(s) to:
1090 Boylston Street
Boston, MA 02215
Include your order ID number, contact info, and indicate if it is a return or exchange. Refunds will be given in your original form of payment after each item is received at the store.
Returning Your Books from the Fall 2020 Semester
Fall 2020 rental books are due by December 18, 2020. There are two options to return your textbooks at the end of term:
You can return textbook rentals in person to the bookstore, which will be offering curbside service from Monday to Friday, between 10:00 a.m. and 4:00 p.m. When returning your rentals directly to the bookstore, you will avoid the rental return label shipping fees; or
For a nominal fee, you can easily return rental textbooks by mailing them to the bookstore. Purchase and print your rental return UPS label.
Performances and Events
Performance opportunities are a fundamental part of your education, and we will continue to provide these experiences. To comply with city and state guidelines, and with COVID-19 social distancing recommendations, it is unlikely we will be hosting any large, in-person events with an audience this spring. Instead, we will use digital tools and media to deliver content to audiences in various ways, such as livestreaming solo or small group performances to remote audiences across our official social media channels. We will also be exploring an on-campus hybrid performance model in order to accommodate a number of smaller-scale, socially distanced live performances that will be recorded and broadcast at a later date, or compiled digitally, to form a larger concert experience. More information about our spring performance season will be announced as it becomes available.
If you need technology support, please reach out to Training and Support at firstname.lastname@example.org or 617-747-2238. Support staff will be available to help you Monday–Friday, 9:00 a.m.–5:00 p.m. ET.
Services and Resources for Hybrid Students
There will be limited student printing available on campus for the spring semester. Learn more about student printing (login required), including changes for the spring semester.
Spaces on Campus
Practice and Rehearsal Rooms, Studios, Suites, and Tech Labs
Practice and rehearsal rooms, studios, suites, and tech labs are available for hybrid students, and must be reserved online in advance of use. Berklee ID cards will only allow you to access each room during the time of your confirmed reservation.
Remote Learning Spaces
Need a place to sit and work on campus? Remote learning spaces are available across campus to provide you places to study while remaining socially distanced. Please be respectful of others and wear headphones when listening to audio. Spaces are available from Monday through Friday and are first come, first served.
Meeting Rooms for Virtual Appointments
After scheduling a virtual appointment with a staff or faculty member, you will be given an option to book a room on campus (login required) if you need a private space for your meeting. Note that you must be cleared to access campus on the day of your reservation. Limited rooms are available.
Looking for a place to safely meet fellow Berklee students after class? Apply to reserve space at the District. The District, located at the Hynes Convention Center (directly across the street from 921 Boylston Street), was designed to provide you with spaces to hold extracurricular activities, such as group meetings, performances, and other creative projects. It will be open in the evenings on weekdays for meeting and music-making.
Public Safety offers a myriad of services 24 hours a day:
- Emergency response
- Safety escorts
- Berklee ID card access issues
To contact Berklee Police dispatch, you can call 617-747-2682 for nonemergency situations and 617-747-8888 in an emergency. You can also text directly with the dispatcher by using the text-a-tip feature in the Rave Guardian app.
In the event that your ID does not grant you access to a campus building, first check your CoVerified app to make sure you are cleared to access campus. If you are, and still can’t get your ID to work, call 617-747-2682 for assistance.
If you need a new ID card, you can go to the One Card office, located at 136 Massachusetts Avenue (the Berklee Performance Center Box Office). The One Card office hours are:
- Monday: 12:00 p.m.–4:00 p.m.
- Tuesday: 1:00 p.m.–5:00 p.m.
- Wednesday–Friday: 12:00 p.m.–4:00 p.m.
The Housing and Residential Life team is available on campus to support residential students throughout the semester. Key staff members will be located in each residential area and can help students with any question or concern related to the residential experience, from virtual programming ideas to room lockouts.
The Dining Services team has prepared an on-campus dining experience that supports health and well-being, safety, and social distancing guidelines. Residential students will have a number of safe dining options including multiple mobile-order pick-up locations at Cafe 24 and 160 Mobile, and a Grab N’ Go cafeteria at 160 Massachusetts Avenue. There will also be limited dining seating locations across campus that will be available to both residential and commuter students.
For more information about dining services this semester, visit our Berklee Dining site.
Spaces Where You Can Sit to Eat on Campus
Limited seating is available at multiple locations on campus if you are unable to get back to your room or apartment to eat in between classes or meetings. Whenever possible, please eat your meals in your residence hall room or off-campus apartment. Note that there is no food available at these locations; these are spaces to sit and eat food you bring with you. These locations are the only spaces on campus where you can take your mask off to eat.
These seating spaces are open from 7:00 a.m. to 9:30 p.m.:
- 1140 Boylston Street: Steve Heck Room
- 7 Haviland Street: First floor lounge
- 7 Haviland Street: Room 110
- 900 Boylston Street: Hynes Convention Center, Ballroom B
After 6:00 p.m., the Hynes Convention Center is only available to students that have been approved through the District application process, or through their assigned class schedule.
- 939 Boylston Street: Cafe 939
Housing or Dining Accommodations
Berklee provides a variety of resources in order to support students that are in need of off-campus housing, including:
access to a dedicated off-campus housing website that provides students the ability to search local listings posted by property managers, members of the Berklee community, and students from other local colleges and universities;
the Housing and Residential Education off-campus housing resources page with links to a number of FAQs, including city and neighborhood information;
a virtual off-campus housing webinar that was recorded this summer, hosted by the Office of Housing and Residential Education, where students can learn about the Boston real estate market, neighborhoods, important terms, and more; and
roommate-finding events that are being sponsored by the Office of Housing and Residential Education.
In preparation for our return to campus for the spring semester, Mail Services has modified its student mail and package policies and practices in order to keep our community safe.
The Berklee mailroom serves students living in on-campus housing; students living off campus should never send mail and packages to the mailroom.
All policies and practices are subject to change.
Your On-Campus Mailing Address
Incoming U.S. mail and packages are received on behalf of residential students only. All mail received for students living off campus will be returned to the sender.
As a residential student, if you expect to receive any letters or packages, please give the sender the address below. Note that your package pickup location is different from the mailing address you will use.
168 Massachusetts Avenue
Boston, MA 02115
What You Need to Do
Avoid mailing items to campus prior to the start of classes. You will not have access to the Berklee mailroom right away because you will be in quarantine, so we ask that you delay any mailings until classes begin on January 25, 2021.
Pack lightly. Minimize the number of personal belongings you bring to campus to make move-in faster and easier.
Limit nonessential mail and package deliveries. As much as possible, limit the delivery of nonessential mail and packages to Berklee to allow mailroom staff to distribute your mail more efficiently and minimize contact.
Switch to electronic/paperless mail. Where possible, change all subscriptions, bank statements, and correspondence to the paperless option to minimize the amount of mail coming to campus.
- Use local pharmacies for prescription medications. Instead of having medications shipped to you, redirect your prescriptions to a local pharmacy, such as CVS or Walgreens, which are only a block or two away from the Boston campus; using a local pharmacy allows you to pick up your prescriptions seven days a week at a time that is convenient for you.
Mail Room Policy
Only residential students with approval to be on campus, who are actively taking part in the regular COVID-19 testing protocols, will have access to the Berklee mail room.
Residential student mail or packages received, but not picked up from the mail room within 30 days of receipt will be returned to sender, per the existing policy.
Nonresidential student mail and packages should never be sent to the Berklee mail room. Any incoming nonresidential student mail and packages will be refused and returned to sender, per the existing policy.
Mail Room Pickup Hours
Mail room staff will assign student mail and package pickup days and times on a rotating, staggered schedule by residence hall building in order to minimize traffic in the mail room and ensure the safety of the Berklee community.
Please wait to go to the Berklee mail room until you have received an email notification directly from Berklee Mail Services. Shipping companies may send you alerts that your package has shipped or arrived, but that does not mean that the package has arrived at the Berklee mail room for distribution.
After classes start on January 25, student mail and package pickups at the mail room will be assigned on the following days and times:
Assigned by residence halls: Monday–Thursday, 1:00 p.m.–3:30 p.m. and 3:30 p.m.–6:00 p.m.
For all residence halls: Friday, 1:00 p.m.–6:00 p.m.
Exceptions to this schedule must be requested by contacting Gene Falcone, mail room manager, at email@example.com.
Information for International Students
Entering international students (this includes students admitted to Berklee in summer 2020, fall 2020, and spring 2021) who possess a valid F-1 visa and I-20 may plan to enter the U.S. in January and gain F-1 status by enrolling in a full-time course load with a minimum of one in-person or hybrid course.
Entering international students (this includes students admitted to Berklee in summer 2020, fall 2020, and spring 2021) who plan to study entirely remotely will not begin their studies in F-1 status. You do not need a visa or I-20 to enroll remotely and you will not be permitted to enter the U.S. You may take online classes on a full-time basis.
Please visit the International Student Services page for the latest information pertaining to international students. Contact firstname.lastname@example.org (entering students only) to request a new I-20 if you haven’t received one for the spring 2021 semester. Learn more about the I-20 process.
Please note that the above information is subject to change pending the U.S. Department of Homeland Security (DHS) issuance of the final regulatory guidance for the spring 2021 semester.
International students currently in active F-1 status are eligible to maintain status by enrolling in a full-time course load (or authorized part-time), through fully online instruction (in or outside the U.S.), or a combination of in-person/hybrid and online instruction in the U.S.
Students who are not in active F-1 status (SEVIS record has been terminated for non-enrollment or under-enrollment) are eligible to regain status by entering the U.S. in January 2021 with a valid F-1 visa, new I-20, and by enrolling in a full-time course load with a minimum of one in-person or hybrid course.
Visit the International Student Services webpage for more information and to learn how to request a new I-20 (continuing and returning students only).
Please note that the above information is subject to change pending the U.S. Department of Homeland Security (DHS) issuance of the final regulatory guidance for the spring 2021 semester.
Undergraduate students will not be able to go to the campus in Valencia, Spain, for the spring 2021 semester. Instead, in order to meet the needs of students studying remotely in time zones other than eastern time, we have scheduled courses during a wide range of times.
Note that enrollment in Berklee Online courses does not count towards the full-time enrollment requirement for F-1 students. Students may enroll in Berklee Online courses under special circumstances, including during a vacation semester. Read more about the online course policy for F-1 students (login required). Please schedule an appointment (login required) with an International Student Services advisor at email@example.com or attend drop-ins (login required) to discuss your eligibility to declare the spring semester a vacation semester.