8999 Service Status

1126 Boylston St. - Voice and Data Services

Telephones

Down for Maintenance

Last Updated on: Thursday / October 8, 2020 / 5:47 pm

  Voice and Data services will be unavailable at 1126 Boylston for approximately 3 weeks while the College rewires connectivity to this space. Systems & Network Services will provide an update by Friday, 10/16. 

Will Affect: Isolated Users (Users at 1126 Boylston St)
Start time: Thursday / October 8, 2020 / 4:15 pm
Estimated Return Of Service: Friday / October 30, 2020 / 4:21 pm

Elucian ISSM maintenance

Other

Down for Maintenance

Last Updated on: Monday / October 19, 2020 / 10:39 am

  On Monday, October 19, from 6:00 p.m.EDT to 10:00p.m. EDT, Ellucian ISSM will be upgraded to version 9.8.6. During this time the service will be unavailable.

Will Affect: Isolated Users (ISSM Departmental Users)
Start time: Monday / October 19, 2020 / 6:00 pm
Estimated Return Of Service: Monday / October 19, 2020 / 10:00 pm

EMS Database and Web Site Maintenance

Other

Down for Maintenance

Last Updated on: Monday / October 19, 2020 / 10:44 am

  On Monday, October 18, from 12:00 p.m. EDT to 1:00 p.m. EDT, EMS will be unavailable due to maintenance.

Will Affect: All Users
Start time: Monday / October 19, 2020 / 12:00 pm
Estimated Return Of Service: Tuesday / October 20, 2020 / 1:00 pm

ColLive Software Updates and UniData file maintenance

Colleague

Down for Maintenance

Last Updated on: Monday / October 19, 2020 / 11:03 am

  On Thursday, October 22, from 6:00 p.m. to 11:59 p.m. EDT patches will be installed into Colleague as part of the scheduled Software Updates with enhancements and bug fixes. During this time Colleague, Informer, and my.berklee.edu will be unavailable.

Will Affect: All Users
Start time: Thursday / October 22, 2020 / 6:00 pm
Estimated Return Of Service: Thursday / October 22, 2020 / 11:59 pm

Jamf Pro Cloud Update

Self Service

Down for Maintenance

Last Updated on: Monday / October 19, 2020 / 11:11 am

  On Saturday, October 24th, between 12:00 a.m. and 1:00 p.m. EDT, faculty, staff, and student software installations and updates using the Berklee Self Service application may be unavailable due to vendor maintenance.

Will Affect: All Users
Start time: Saturday / October 24, 2020 (All day)
Estimated Return Of Service: Saturday / October 24, 2020 / 1:00 pm