Community Notifications

Updated Monday, March 30

The world has been impacted by the coronavirus (COVID-19), and the Berklee community is not immune to this pandemic. The Core Response Team is working closely with faculty, staff, and students who have been diagnosed as presumptive or confirmed positive for COVID-19. The team has been made aware of these diagnoses and continues to follow all necessary protocols as described below. 

Respecting Our Community Members’ Privacy

We are committed to respecting the privacy of individuals who have tested positive and will give them space to focus on their health and recovery. We ask every member of our community to do the same. If you believe you know who has tested positive, please don’t share that information with others. Furthermore, please refrain from asking for protected health-related information about those community members who have received positive diagnoses. Berklee will not share information outside of this page.

Contact Tracing

In the 14 days following our transition to remote teaching and learning, Berklee followed established policies and procedures, under the guidance of the Centers for Disease Control and Prevention (CDC) and the Department of Public Health (DPH), to determine who might have been in contact with any individual who tested positive (presumptive or confirmed). If you had contact with an individual who tested positive during that time, the DPH or Berklee's Core Response Team has already notified you. If you have not been notified, then you are not considered at risk of exposure from that individual. 

Moving forward, we will adjust our practice to reflect the current situation. For the students and essential staff who are still on campus, we will continue as before, working to notify those who might have been in contact with anyone diagnosed or presumed positive on campus. However, for those no longer on campus, we will amend our practice in recognition of the fact that most of our community members have been away from campus long enough to rule out potential spread among colleagues in newly diagnosed cases. We will not attempt to trace contacts of any newly diagnosed cases among our now largely off-campus community. 

Contact Berklee If You Are Symptomatic or Are Tested for COVID-19

If you are experiencing symptoms consistent with COVID-19 or get tested per a physician's order (even if you don’t know the results yet), please let Berklee’s Core Response Team know. This information will be handled with the highest degree of confidentiality, on a need-to-know basis in accordance with all of our obligations. Please be aware that you should focus on your health and wellbeing, be in contact with your primary care provider, and follow all recommendations. You can report this information (for yourself and others) to the Core Response Team by:

  • emailing,
  • calling Public Safety at 617-747-8888, or
  • using Public Safety’s Rave Guardian app’s “Text a Tip” feature.

Current Residential Students and Essential Staff on Campus:

We will make sure you receive the support you need and will determine whether others on campus may have been exposed. In addition, we will communicate to your faculty if you are unable to attend or complete coursework. 

Students Who Are off Campus:

We will work with your faculty to make sure you are supported and arrange for accommodations in your courses as necessary. 

Faculty and Staff Working Remotely:

If you are experiencing COVID-19-related symptoms, are presumed positive, or are confirmed positive, please let the Core Response Team know. We will make sure you receive all available resources and support.

Please let your manager know if you are unable to work due to any illness. You do not need to share personal information with your manager or department about your symptoms or diagnosis. Feel free to contact Human Resources at hroperations@berklee.ed with any benefit-related questions you may have.

If a community member reports their test results to you, please direct them to the Core Response Team at In addition, please make sure you share this information with the Core Response Team by emailing The report will be handled with the highest degree of confidentiality and privacy. 

Get Support

Students: Our Counseling Services team is available to support you by assisting you in finding mental health resources in the area where you're living. If you have a therapist, counselor, or psychiatrist in your home area, we encourage you to reach out to this professional as well. Our remote hours of operation are from Monday through Friday, 9:00 a.m.–5:00 p.m. EDT. 

Faculty and Staff: If you would like support to help you navigate this stressful time, you can get counseling services through our Employee Assistance Program (login required), E4Health, at 800-624-5544. Access the EAP here using company code: Berklee. You can also reach out to your primary care physician or Human Resources for guidance.