In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 2025 - 12:05 EDT
May 15, 2025 - 12:05 EDT
Scheduled - Please be aware that necessary maintenance to canvas.berklee.edu is scheduled to be performed by our vendor, Instructure, on Thursday, May 15th, 2025, at 12:05 am EDT for 2 hours.
During this time, all users may be unable to access Canvas. Interruption is only expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
May 15, 2025 12:05-14:05 EDT
During this time, all users may be unable to access Canvas. Interruption is only expected to last up to five minutes during the event, but the full duration of the window may be utilized if needed.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
May 15, 2025 12:05-14:05 EDT
Monitoring - We've implemented a potential fix and will continue to monitor for any further issues.
May 13, 2025 - 18:17 EDT
May 13, 2025 - 18:17 EDT
Identified - The issue has been identified and a fix is being implemented.
May 13, 2025 - 15:31 EDT
May 13, 2025 - 15:31 EDT
Investigating - We've become aware of sporadic authentication failures on our Boston Wireless Controllers. We've identified the issue and are currently working on a resolution.
May 13, 2025 - 15:31 EDT
May 13, 2025 - 15:31 EDT
About This Site
Find the current and scheduled statuses for all Berklee services, tools, and technology. If you are having a technology issue and it is not a known issue listed on this site, please contact the Technology Service Desk (617-747-2238, 2238@berklee.edu).
Google
Operational
Google Mail
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Operational
Google Calendar
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Operational
Google Drive
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Operational
Zoom
Operational
Zoom Teleconferencing
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Operational
Zoom Phone
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Operational
Network Services
Operational
Network Services - Boston Campus
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Operational
Network Services - Valencia Campus
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Operational
Network Services - NYC Campus
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Operational
VPN Service
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Operational
OnePass Services
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Operational
Slack
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Operational
Workday
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Operational
Colleague
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Operational
PowerCampus
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Operational
Informer
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Operational
my.berklee.edu
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Operational
Citrix
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Operational
Digital Storage
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Operational
Canvas
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Under Maintenance
Papercut
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Operational
PowerFAIDS
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Operational
financialaid.berklee.edu
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Operational
Salesforce
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Operational
EMS
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Operational
AAOF
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Operational
Library Services
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Operational
Berklee Software App
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Operational
ITS Tickets Database (Jira)
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Operational
Duo Core Authentication Service
Operational
Confluence
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Operational
CrowdStrike
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Operational
SchoolDude
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Operational
Asana
Operational
www.berklee.edu
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Operational
OneLogin
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Operational
Filemaker
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Operational
1Password
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network maintenance: Boston Campus - 921 Boylston Street (1st, 4th, and 5th fl) May 16, 2025 06:00-09:00 EDT
Please be aware that necessary maintenance to network services in 921 Boylston St is scheduled to be performed by ITS on Friday, May 16th, 2025, at 6:00 AM EDT for 3 hours.
During this time, users on the 1st, 4th, and 5th floors of 921 may experience intermittent disruptions to wired and wireless network services.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
Posted on May 12, 2025 - 16:57 EDT
During this time, users on the 1st, 4th, and 5th floors of 921 may experience intermittent disruptions to wired and wireless network services.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
Posted on May 12, 2025 - 16:57 EDT
Berklee Software App Maintenance May 17, 2025 00:00-10:00 EDT
Please be aware that necessary maintenance to the Berklee Software App is scheduled to be performed by our vendor, Jamf, on Saturday, May 17th, 2025, at 12:00 am EDT for 10 hours.
During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
Posted on May 12, 2025 - 17:03 EDT
During this time, faculty and staff software installations and updates using the Berklee Software application on MacOS computers may be unavailable.
Further notifications will be posted when the maintenance is completed.
Technology Service Desk
2238@berklee.edu
Posted on May 12, 2025 - 17:03 EDT