In the event of a campus-wide outage, Berklee has emergency generators in a limited number of facilities that provide power to emergency lighting and elevators. To report a minor, localized power outage, call Public Safety at 617-747-8888 (extension 8888 from a campus phone).
Keep flashlights and batteries in easily accessible locations at work and home in case of a power outage.During a major, campus-wide power outage:
- remain calm;
- follow instructions from Public Safety;
- if evacuation of a building is required, see the Evacuation section of our website;
- do not use candles or any type of open flame device for lighting; and
- unplug all electrical equipment (including computers), and turn off light switches.
- notify the Berklee police at 617-747-8888 (extension 8888 from a campus phone);
- reassure the passengers to stay calm, and tell them that you are getting help;
- instruct the passengers to pick up the emergency phone in the elevator so they can provide direct information to the emergency responders; and
- stay near the elevator until the police or other assistance arrive, provided it is safe to stay in the building.
Water or Sewer Failure
Berklee administrators will notify the community in case of water or sewer failure.
A Boil Water Advisory or a Boil Water Order might be issued by public officials due to a water or sewer failure or due to a water-borne disease outbreak. In either of these cases, you must boil or disinfect all water used for drinking, preparing food, beverages, ice cubes, washing fruits or vegetables, and brushing teeth.
To follow the advisory or order, take the following steps:
- Place some water in a heat-resistant container, and bring it to a rolling boil for a minimum of one minute.
- When it cools, refrigerate the water in clean containers.
- If you cannot boil water, you can disinfect it by adding 1/8 teaspoon of bleach per gallon of water. Do not use bleach containing perfume, dyes, or other additives.
If you smell the “rotten egg” smell of gas, or hear a blowing or hissing noise, take the following steps:
- Leave the building immediately, spreading the word on the way out.
- Do not use any phones inside the building.
- Do not turn on or off any electrical lights or appliances.
- Do not open or close the windows.
- Do not try to shut off the gas.
- Do not light candles or any other type of flame.
- Notify the Berklee police at 617-747-8888 (extension 8888 from a campus phone) only after leaving the building.
- Do not re-enter the building until authorized to do so by Berklee police.
An individual exposed to natural gas for a prolonged period of time might experience the following symptoms: dizziness, fatigue, nausea, headache, and irregular breathing. Exposure to extremely high levels of natural gas can cause the loss of consciousness or even death. If you notice anyone with these symptoms:
- take the victim outside immediately;
- call the Berklee police at 617-747-8888 (extension 8888 from a campus phone) to notify the emergency response services; and
- if the victim is unresponsive or is breathing abnormally, perform CPR.
Data and Telephone Network Failure
Communication networks may fail due to a technological malfunction, or they may be damaged or overwhelmed during a disaster.
For phone network incidents and failures, do one of the following:
- If the campus phone system is not working, use a wireless phone to call the Berklee police at 617-747-8888, or dial 617-343-4399 or 911 for emergency assistance. (It helps to program the full 10-digit emergency and non-emergency numbers into your wireless phone.)
- When phone lines are down or overwhelmed due to increased traffic, use alternative communication methods such as email or SMS text messaging. Learn more at Safe America.
- Have a family emergency plan that includes an out-of-town contact. After a disaster, it might be easier to make a long-distance phone call than it is to call across town.
- To report a routine telephone network problem, submit an incident online or contact the Technology Resources Service Desk at 617-747-2238 or firstname.lastname@example.org.