Frequently Asked Questions
We will continue to update these FAQ and will share more information on the coronavirus (COVID-19) at berklee.edu/covid19 as the situation evolves.
- For more in-depth information about these topics, visit the student page, faculty page, and staff page.
- Remote Learning
- Boston Campus Updates
- Valencia Campus Updates
- Symptoms, Medical Care, and Support
- Information for Faculty and Staff
As of Monday, March 23, we have transitioned to a remote learning mode. All courses will be held remotely in order to allow you to continue your courses this semester with as few disruptions as possible. All students are expected to participate in classes remotely and complete remaining spring semester coursework online. We will work hard to deliver the same level of instruction and engagement we provide on our physical campus; we acknowledge that modifications will need to be made. We ask you to be patient as we work out the details.
Classes such as ensembles, dance, and theater, or those that involve technology will be held remotely, similar to other classes. Students should plan to participate in these classes during regularly scheduled class times. Your professors may use different means of instruction to reach the original class objectives, or they may revise the class syllabus and learning outcomes to maximize learning in this context. Your professors are artists and expert educators and will make every effort to ensure that expectations are clear and learning is meaningful, relevant, and engaging.
At this time, classes will take place at their regularly scheduled times: Eastern Daylight Time for the Boston campus and Central European Time for the Valencia campus. Classes will be held as scheduled in a virtual teaching environment. Faculty will take attendance. Assignments may be modified, but all assignments will be graded. Students will continue to progress toward graduation as usual. There will be no interruption in students’ academic progress. Faculty will be in direct communication with students about their specific classes.
We will operate remotely until the end of the semester.
With the exception of certain courses (such as those where grades are required for certification or licensure, and certain graduate-level courses), students can choose this option for any or all of their spring 2020 courses. Please note these other exceptions:
- The P/NC option does not extend to FS-221 Intro to Film Scoring if you plan to declare film scoring as your major. To declare the major, you still need a B or better. However, if you wish to declare another major, please feel free to choose the P/NC option for FS-221.
- Recommendations for Arranging 1, Harmony 2, and MTEC 111: if you are planning to declare contemporary writing and production as your major, you are encouraged to select regular grading rather than the P/NC option since your grades are required to fulfill the major entrance requirements.
Students who withdrew from a course before the P/NC grading option was announced this spring may wish to re-enroll. First, please speak with your academic advisor and/or the instructor of the course. Next, you will be asked to file the petition to the Committee for Registrar Standards and Policy to make a formal request. The Office of the Registrar will ask the instructor to determine whether the student can rejoin the course. If amenable, the request will be granted. Note that if you withdrew from a course before March 11, the date remote instruction was announced, you will not be considered for re-enrollment.
If your program/major at Berklee is approved as a resident training program with Berklee, the VA will continue to pay benefits even though the program has changed from resident training to online training.
If you finance your education at Berklee through the Post-9/11 GI Bill and receive a monthly housing allowance stipend based on in-person (resident) training, your monthly housing allowance and benefits will remain unchanged.
If you are using vocational rehabilitation benefits, we have not received any guidance about your benefits at this time. We recommend you reach out to your individual vocational rehabilitation counselor for more information.
Berklee will recognize seniors’ accomplishments with a virtual commencement ceremony on Saturday, May 9, and continue the tradition of a collaborative music, dance, and theater tribute on commencement eve, Friday, May 8.
In addition, when circumstances allow, we intend to host five in-person ceremonies and receptions on campus in the fall semester: one for each of the three College divisions, one for the Conservatory, and one for Berklee Online graduates. We will provide more information on this once we are able to return to campus and set a date. We recognize that not everyone will be able to return for these in-person events, so they will be live-streamed as well. Planned summer graduation ceremonies for master's degree students—in Boston, Valencia, and Berklee Online—remain under consideration at this time. We will continue to keep our community updated as we have further details.
The academic schedule will continue as planned for the Boston campus. Monday, April 20 is Patriots Day, a Massachusetts state holiday.
- No classes will be held on Monday, April 20.
- Wednesday, April 22 is an alternate class day and will follow a Monday class schedule.
Berklee is prorating room and board (meal) charges for students who have paid room and board fees for the spring 2020 semester and who have completely vacated their residence hall by March 18, 2020; the credit will be calculated as of that date. The credit may be used to offset any outstanding balance on your student account. If you are graduating or not continuing at Berklee, you should see the refund on your student account as of March 23, 2020. If you are not graduating, the credit will be applied toward your tuition, room and board, or other charges for the fall 2020 semester. If you are taking summer courses and would like to apply your credit to your summer 2020 balance, please email firstname.lastname@example.org. Instruction is continuing remotely, so no tuition will be refunded.
You will see a credit on your student account by Monday, March 23, 2020.
Note that the amount of credit you receive will vary, depending on whether you are in a single, double, or economy room, and whether you have a full, reduced, or no meal plan.
Berklee has received guidance that the government is being flexible with temporary adaptations to classes, including remote instruction. Provided F-1 international students continue to maintain their current enrollment, students’ immigration status is not in jeopardy with moving to remote learning, provided you stay enrolled in at least 12 credits. International students do not need to stay in the United States to complete their classes remotely. We will have more information about resources for students in particular countries as it is available. You can find more information here, or contact email@example.com with any questions or concerns.
As of Saturday, March 14, the Berklee Dining Hall will have reduced hours and offerings for residential students who must remain on campus. Students will not be able to eat at the dining hall; grab-and-go meals will be available for students to take back to their residence halls. Level two of the dining hall will be open during these hours:
Breakfast: 8:00 a.m.–10:00 a.m.
Lunch: 11:30 a.m.–1:30 p.m.
Dinner: 5:00 p.m.–7:00 p.m.
Saturday and Sunday:
Brunch: 10:30 a.m.–2:00 p.m.
Dinner: 5:00 p.m.–7:00 p.m.
We will make additional adjustments, including closing all self-serve stations, eliminating the use of personal water bottles, and only offering individually packaged condiments.
Cafe 24 and Cafe 939 will be closed.
No; guest policies are suspended until further notice. No guests will be allowed in the residence halls.
If you live off campus and choose to stay in the Boston area, please be advised that there will be severely limited on-campus services, interactions, and facilities during this time.
- Remote Work: Berklee Student Employment will offer the possibility of working remotely to student employees whose work can be performed at locations other than traditional workspaces provided by the institution. Supervisors who wish to have their students work remotely must complete the Remote Work Request form to be processed and reviewed by Student Employment.
- On-Campus Work: No student employee may work in an on-campus office or facility during this period. Policy updated on March 13.
- Compensation: Berklee will continue to pay all of our student employees their regular pay during this period of reduced service needs, independent of whether their full services are needed. We will continue to evaluate the situation as information becomes available.
You may keep using your rental books; you do not need to return them early. Free return shipping for rentals is available through the bookstore's website, so please take your books home and ship them back at the end of the semester. All rental customers will receive information about how to get your free shipping label toward the end of the semester.
If you still need to purchase or rent books, you can still do so through the bookstore's website, which now offers free shipping.
- Remote learning: As of March 23, the Valencia campus has transitioned to a remote learning mode for the undergraduate and graduate levels.
- Valencia residence hall: Students who were living in the collegiate residence hall, should return home an remain there until further notice. Those who made an appeal to remain on campus due to extenuating circumstances should have received a response by Friday, March 13.
- Facilities: As of March 23, 2020, no faculty or staff (unless formally designated as essential to day-to-day operations of campus) will be allowed on campus.
For updated information about the Valencia campus, visit the Valencia Public Safety Alerts page.
According to the World Health Organization, "The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell." More serious cases can include symptoms like difficulty breathing, pneumonia, or bronchitis. The incubation period is from two to 14 days.
Refer to the World Health Organization for more information.
If you are experiencing symptoms consistent with COVID-19 or get tested per a physician's order (even if you don’t know the results yet), please let Berklee’s Core Response Team know. This information will be handled with the highest degree of confidentiality, on a need-to-know basis in accordance with all of our obligations. Please be aware that you should focus on your health and wellbeing, be in contact with your primary care provider, and follow all recommendations. You can report this information (for yourself and others) to the Core Response Team by:
- emailing firstname.lastname@example.org,
- calling Public Safety at 617-747-8888, or
- using Public Safety’s Rave Guardian app’s “Text a Tip” feature.
Learn more about reporting and community notifications.
Students can get expert treatment with telehealth services through Online Connect, an online doctor visit platform provided by Tufts Medical Center. We are in close communication with Tufts Medical Center, and they are ready to help you now or at any time in the future if you are not feeling well
Until further notice, Telehealth through Online Connect will now be available 24 hours a day, seven days a week for students 18 and older who feel they are sick or developing symptoms of illness. As before, Berklee will continue to cover the access fee for this service. Telehealth through Online Connect can be used to connect with licensed medical providers in lieu of going to a public urgent care space, and students concerned about their health for any reason may see a doctor online.
To get started, download the Online Connect app or visit myonlineconnect.org to enroll. When registering for an account, use "Berklee" as the service key. Berklee will pay the telehealth access fee for you to enjoy the benefits of telehealth. Refer to these FAQs about Online Connect if you have any questions.
For more information about telehealth services, please visit our Medical Care for Students page.
Faculty and Staff
If you present with symptoms, contact your primary care physician. Faculty, please also contact your dean and chair if you are feeling unwell.
If you think you are infected with COVID-19 and are a member of the Tufts Medical Plan, Teladoc doctors can answer questions about the disease, evaluate your risk, and advise you on next steps. Please register for this service now so you'll already be registered and ready to use it if you happen to feel unwell later on. You can enroll at the Tufts website and follow the link to "Access Teladoc Telemedicine Services."
If you have questions about your health care information, please contact a member of the Human Resources benefits team at 617-747-2375 or email email@example.com.
All Community Members
If you develop the emergency warning signs for COVID-19, get medical attention immediately by calling 911. Emergency warning signs can include:
difficulty breathing or shortness of breath,
persistent pain or pressure in the chest,
new confusion or inability to awaken, and
bluish lips or face.
Find more guidance about what to do in an emergency at the Centers for Disease Control and Prevention's (CDC) website.
According to the CDC, COVID-19 most likely originally emerged from an animal source and now appears to be spreading from person to person. At this time, it is believed to be spread mainly through respiratory droplets produced when an infected person coughs or sneezes, similar to the way influenza and other respiratory pathogens spread.
Please refer to the CDC's recommendations about face masks.
Tufts Medical Center accepts all major health insurance, including the Berklee-sponsored health insurance plan, Blue Cross Blue Shield. If you have any questions about accessing medical care or your health insurance information, review the following options:
- If you are enrolled in the Berklee-sponsored health insurance plan, Blue Cross Blue Shield (which most international students are), please contact Gallagher Student Health and Special Risk if you have any questions or need assistance in getting your health insurance information. A live chat feature is also available.
For general questions, please contact Health and Wellness at 617-747-6575 or firstname.lastname@example.org. Please avoid going to the Health and Wellness offices in person to help prevent the spread of illness. If you do come to Health and Wellness offices and are not feeling well, please ask our receptionist for a face mask.
Faculty and Staff
If you present with symptoms, contact your primary care physician. If you have questions about your health care information, please contact a member of the Human Resources benefits team at 617-747-2375 or email email@example.com.
- Before March 18: If you need help coping with the rapidly evolving COVID-19 public health crisis, please contact Student Counseling Services at 617-747-2310 or in person at 161 Massachusetts Avenue, Suite 401. We are open from Monday through Friday, 9:00 a.m.–5:00 p.m.
- After March 18: Counseling Services will transition to working remotely. We may experience a higher-than-usual call volume, but we want to ensure that you have adequate resources. The focus of services offered will shift to a case management model. Our Counseling Services team is committed to assisting you in finding mental health resources in the area where you will be living. If you have a therapist, counselor, or psychiatrist in your home area, we encourage you to reach out to this professional as well. Our remote hours of operation will be Monday–Friday, 9:00 a.m.–5:00 p.m. EDT.
- If you experience a mental health emergency, please go to your local emergency room or dial 911 for emergency services in your area. You may also contact the Samaritans Helpline (available 24 hours a day, seven days a week) at 877-870-4673, the National Suicide Prevention Lifeline at 800-273-8255, or the Crisis Textline, which provides free, 24-hour emotional support by text if you text 741741 when you're in crisis and need to talk. A live, trained counselor will respond promptly and be available to provide support.
Faculty and Staff
Counseling services are available through our Employee Assistance Program, E4Health, at 800-624-5544. Access the EAP with company code: Berklee.
You may contact the equity team in the Center for Diversity, Equity, and Inclusion (login required). Center staff can provide students with reporting options and/or connect them to appropriate support resources. There are a number of ways to report an issue, including filling out the online form (login required), calling 617-747-3156, or emailing firstname.lastname@example.org. If you experience or witness an incident that requires immediate assistance, please call Berklee police at 617-747-8888 or Boston Emergency Services at 911.
If you may have been exposed to coronavirus, but don’t have symptoms yet, quarantining yourself means separating yourself from other people to prevent the possible spread of disease. Taking these preventative measures will help contain the spread of COVID-19.
Yes. Effective Saturday, March 14, performances, events, and meetings will be postponed, hosted virtually, or canceled until further notice. This includes performances at the Berklee Performance Center, the Red Room, Caf Shows, and Conservatory shows at 31 Hemenway Street and 132 Ipswich Street, as well as on-campus conferences. All culminating experiences will take place remotely; students should check with their chair or faculty for more guidance. When possible, events will be postponed rather than canceled.
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- Remote Work: Berklee Student Employment will offer the possibility of working remotely to student employees whose work can be performed at locations other than traditional, on-campus workspaces. Supervisors who wish to have their students work remotely must complete the Remote Work Request form to be processed and reviewed by Student Employment. The Student Employment team is working with Technology Resources to evaluate feasibility of granting access to certain Berklee technology and systems.
- On-Campus Work: As of a March 13 policy update, no student employee may work in an on-campus office or facility during this period.
- Compensation: Berklee will continue to pay all of our student employees their regular pay during this period of reduced service needs, which is independent of whether their full services are needed. We will continue to evaluate the situation as information becomes available.
Student employees who can complete their regularly scheduled work hours remotely should make every attempt to do so and should enter their times into Workday by 2:00 p.m. on Fridays as usual, and supervisors should approve by midnight.
Student employees who are unable to complete their work remotely or who can not work for other reasons related to COVID-19 will still be compensated and should enter their previously/regularly scheduled times into Workday by 2:00 p.m. on Fridays as usual, and supervisors should approve by midnight.
If you don't see the answer to your question here and you would like to speak to a Berklee staff member, please call 800-BERKLEE (800-237-5533).