Questions and Comments
Feel free to contact your direct manager, submit your question online, or reach out to a member of the Human Resources team.
Resources for Fall 2020 Semester
The following resources continue to be available to you throughout the remote fall semester.
The Faculty/Staff Emergency Relief Fund provides financial assistance to Berklee staff and faculty members who are experiencing an immediate, severe, and temporary financial hardship due to the tremendous negative impacts of the COVID-19 pandemic.
Berklee is prepared to help as best as possible with the added stress and anxiety this pandemic has created. Please feel free to reach out to a member of the Human Resources team for support. The Employee Assistance Program (EAP) is a confidential and free benefit that provides referrals for life services as well as counseling services to employees of Berklee and their household members. Log on (see credentials below) to access support, counseling, the savings center, legal and financial resource center, articles, free webinars, monthly newsletters, and more. Code: Berklee. You can also call 800-624-5544 and speak directly with a counselor.
If, while installing and testing the platforms listed below, you run into trouble and need help, please reach out to Training and Support at email@example.com or 617-747-2238. Support staff will be available to help you during the following hours: Monday–Friday, 9:00 a.m.–5:00 p.m. EDT.
For additional information, please check out our guide for teaching and learning remotely.
Faculty Development offers a guide for teaching remotely (login required), which includes extensive information about preparing to teach remotely, how to facilitate remote learning, example assignments and course materials, and more.
Guidelines for Teaching Remotely
- Test your ability to open a video conference application. More information about these sessions, in addition to support materials, is available at this site (login required) and by calling 617-747-2238.
- Email students with clear information on how you will conduct class.
- Indicate that you plan to interact with them during regularly scheduled class times (Boston time).
- Indicate what technology you will use (e.g., OL, BOCCE, Zoom, email, or other technology).
- Plan to start video conference classes 10 minutes earlier than your scheduled time to make sure everything is working. If you or your students experience connection issues, encourage people to turn their video off and conduct the conference through audio. If you continue to experience issues, use tools such as OL or email to communicate with students.
- Keep your first class lesson plan simple to allow time to connect with your students and address technical concerns.
- Be flexible with students as they may be facing challenges related to internet access, different time zones, or caring for loved ones. Urge them to communicate with you if they are unable to attend class meetings. WebEx meetings can be recorded for students to view at a later time. Refer to the WebEx training documentation (login required) for help with setting up WebEx recordings.
- Make sure students understand what they should be working on outside of class time, when work is due, and how they should submit it. Be clear with students about any necessary adjustments that you are making to course content and assignments. Indicate how you will grade (even if there is no change). Resources, advice, and guidelines for how to teach online effectively are available here (login required). You can also email library staff at firstname.lastname@example.org for assistance with accessing online library resources and services.
- Communicate any challenges you are having to your chair.
If you are concerned about a student's personal or academic wellbeing, please submit an Early Alert (login required) to notify the Early Alerts team to ensure that the student receives the appropriate support. This system continues to operate even though students are learning remotely for the rest of the semester.