- How do I get technical support?
- How do I backup my data?
- Where can I learn more about my Berklee laptop and software?
- How do I get support for my Avid Mbox or Mbox Pro audio interface?
You can call us between 9:00 a.m. and 5:00 p.m. Monday through Friday at 617 747-8800. See below to submit a support request online or schedule an appointment:
Many students have never backed up any of their data, and some have never even thought about doing it or how to do it. Should your computer require repair or other service, it is your responsibility to make sure your data is backed up and safe. Below are some links that illustrate options available to you for backing up your data.
- To learn about backing up your entire computer using Apple's Time Machine (you must have an external hard drive to do this), review: Mac 101: Time Machine
- To learn about backing up your Berklee provided software to data CD's, DVD's, and/or external hard drives, review: How to Backup Berklee Software
The Learning Center provides resources and opportunities that support the daily educational needs of all Berklee students. These resources are offered through two networked computer-based music facilities where students get training in using their Berklee Laptop Package (BLPP), Maintosh OS X operating system, Reason, Finale, and much more.
The Learning Center also offers individual sessions in core music classes through the Core Music Tutoring Program and also facilitates self-paced independent study, applied course work, and small-to-large group instruction through specially designed Training Sessions.
Please stop by the SCSC first to see if we can help you with your audio interface issue. If we are unable to resolve your issue you will need to register your Mbox or Mbox Pro with Avid before they will assist you. Please read the Avid Audio Support Information pdf for instructions and contact information.
Please stop by the SCSC first to see if we can help you with your audio interface issue. If we are unable to resolve your issue you will need to contact Line 6. First, register your audio interface with Line 6. You can then either call them at 818-575-3600 (option 3), Mon-Fri 8am - 5 pm PST or open a support request with Line 6.
Please read our iLok policy by clicking here.
- What is my wireless network username and password or PIN?
- How do I configure my computer or device to access the Berklee-Student network?
- Why are there so many Berklee wireless networks?
- How do I get network help if I live on-campus?
- How do I place calls from the phone in my dorm room?
To obtain your username and password or PIN for the wireless network, students can either bring their Berklee ID card in person to the Student Computer Support Center or call us at 617-747-8800. If you to choose to call we will verify your identity over the phone before we can give you the username and PIN.
If you need assistance getting your laptop connected to the Berklee wireless network please see the FAQs below or stop by the SCSC for assistance. We are open Monday through Friday from 9am-5pm excluding College Holidays.
Currently, there are four Berklee wireless networks. Access to these networks is restricted to Berklee faculty, staff, enrolled students, vendors, and guests of these users. Below describes which networks currently enrolled Berklee students have access to and how to connect to them:
This is the primary wireless network for Berklee students. If you need assistance setting up your computer for this network please view the above FAQs or stop by the student computer support center.
Students have NO ACCESS to the Berklee-Staff wireless network.
Students have NO ACCESS to the Berklee-Sponsored wireless network.
Open unauthenticated network for general use. You must agree to an acceptable use policy upon connection. Limitations include bandwidth throttling and disconnection after one hour of use.
Students residing in a Berklee residence hall may contact the Student Computer Support Center email@example.com or 617 747-8800 for any network related problem within the residence.
If you have a college issued telephone in your dorm room and need to dial outside of the college campus first dial "7", then "1", and then the number.
To dial inside the college campus you need to only dial the last 4 digits (extension) of the Berklee number. For example, our number is 617 747-8800. To reach us you would dial 8800.
- How do I log into Inside Berklee Courses?
- Is there instructor lead training available to show me how to use Inside Berklee Courses?
- How do I change my Berklee OnePass password?
- How do I complete a course evaluation?
- Why don't I have access to parts of www.berklee.edu?
- How do I get my login credentials for Berklee websites/services?
How do I log into Inside Berklee Courses?
Please watch the instructional video below to learn how to log into Inside Berklee Courses.
Is there instructor lead training available to show me how to use Inside Berklee Courses?
Yes! Please visit the Learning Center and sign up for one of their courses on Inside Berklee Courses. Sign up online.
How do I change my Berklee OnePass password?
To change your Berklee OnePass password please watch the instructional video below. Note that you can only change your OnePass password at onepass.berklee.edu and NOT at Google.
How do I complete a course evaluation?
To complete your course evaluation please watch the instructional video below.
Why don't I have access to parts of www.berklee.edu?
As a Berklee student, you are no doubt aware of many on-line resources available to you, including:
You may have found that not all of these on-line services are available off-campus. Many department pages hosted on www.berklee.edu are administered by staff in the department itself. This allows the individual departments to more effectively maintain content. Each dept. selects the access they wish to grant to users for particular sites and pages within those sites, for both on- and off-campus access. If you encounter an error message when accessing a www.berklee.edu page, please contact the Student Computer Support Center, and also please provide the URL of the page you were trying to access. We will investigate the issue; however, please be aware that the department hosting this page may have chosen to restrict access in some fashion.
How do I get my login credentials for Berklee websites/services?
All passwords and sensitive information of this nature may not be emailed to students. If you live in the Boston area please visit the Student Computer Support Center (SCSC). We are located at 186 Mass Ave (lower level) and are open weekdays between the hours of 9am-5pm, excluding College Holidays. Please be sure to bring your Berklee student ID.
Another option is to contact us by phone – 617 747-8800. Please be ready to provide at least one or more of: the last 4 digits of your social, your date of birth, and/or the current address on file for you. If we are unable to speak with you when you call and you choose to leave a voicemail, please do not leave any personal information other than your student ID number, name, and phone number, and a representative will contact you by phone in order to verify your identity and then reset your password.