To apply for any of the following positions, forward application materials to:
Position Review Team
Office of Human Resources
Berklee College of Music
E-mail: apply-hr@berklee.edu
Please specify the position(s) for which you would like to be considered. To apply for multiple positions, please send additional copies of your resume.
Berklee College of Music does not discriminate on the basis of race, color, creed, religion, gender, national or ethnic origin, age, handicap, veteran status or sexual orientation. Berklee College of Music is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
| Job Number: | 10-133 |
|---|---|
| Job Title: | Frontline Communications Coordinator |
| Department: | Financial Aid |
| Date Posted: | November 19, 2009 |
| Description: | The Front-Line Communication Coordinator is the initial contact for anyone requesting services and information from the Office of Financial Aid. The Front Line Communications Coordinator’s main responsibility includes providing financial aid information, referring students to other staff members or departments as needed, generating paper and electronic communications to students, data entry of financial aid applications, importing and exporting federal aid application data, and supervising Office Assistants (student staff). The Front-Line Communications Coordinator is thoroughly versed in FERPA (Family Educational Rights & Privacy Act 1974) and is held to the highest standards of confidentiality in his/her work and is responsible for following other established compliance standards. Essential Duties and Responsibilities: • Front-Line Reception and Advising – Serves as the initial contact for the office. Addresses, or facilitates resolution with other staff, student questions and concerns. Possesses a thorough working knowledge of the financial aid application procedures of the federal processor and of Berklee College of Music, the awarding of financial aid within federal guidelines and Berklee policies, and the processes and policies of other Berklee offices as they relate to financial aid eligibility (including the Offices of Admission, Bursar, Counseling and Advising, Experiential Learning, International Programs, Registrar, and Scholarships and Student Employment) and financial aid options. Must be able to effectively communicate policies and procedures as well as to direct anyone inquiring to the appropriate paper and electronic reference resource. • Telephone - Responsible for the office telephone lines, voicemail, and email account in accordance with established response times. • Contribute to the objectives of Student Affairs and to achieving the vision for Berklee College of Music, www.berklee.edu/Berklee2015. • Participate in and/or propose opportunities for own/staff professional development • Supervise Office Assistants – The FLCC is responsible for supervising Office Assistants as pertains to reception area support. The FLCC trains and supervises an average of six Office Assistants to ensure that student staff are kept informed and can effectively communicate about financial aid with anyone requesting information from the Office of Financial Aid. The FLCC is responsible for coordinating with the Senior Administrative Assistant the interviewing, hiring and professional development of Office Assistants. • Data Entry – Must follow established procedures for timely data entry into Colleague of all financial aid application forms. Must review forms to determine that they are accurately completed and must take prescribed action if forms are not properly completed. Must have expert understanding of the Colleague Communications Management module as pertains to position responsibilities. • FAFSA and Federal Award Processing – Daily importing and exporting of FAFSA (Free Application for Federal Student Aid) files and running related Colleague reports. • Must have expert understanding of the electronic data exchange processes between Colleague and U.S. Department of Education’s Student Aid Internet Gateway, Central Processing System, and the Common Origination and Disbursement websites as well as how to retrieve data on these sites. Must be registered with the following federal listserve to access user manuals and receive electronic notice of processing and software issues: FSATech, and must address posts to Datatel’s Users Community Forum as pertains to Colleague processes. • Office Mail - Responsible for the daily handling office mail: incoming, outgoing, returned, and faxed communications. • Maintain OFA Online Calendar • Forms Inventory/Design – Responsible for maintaining inventory of the forms in the OFA lobby and immediately outside the OFA and to communicate to the Senior Administrative Assistant when supply is low. Responsible for review of all materials and contributing suggestions for revision • Reception – Responsible for the appearance of the OFA to ensure that the lobby and front desk areas are stocked with appropriate and current reference material and supplies, and that the areas are neat and organized. • Clerical Support Role - Assist with various office projects. Duties to include: distributing minutes of staff meetings, assisting with mass mailings, and ad hoc communications. • Keep current on updates to financial aid software, policies and procedures • Maintain policies and procedures for Front Line Communications Coordinator position manual. • Schedule and hold monthly back-up sessions with back-up position: Senior Administrative Assistant. • Other duties as assigned. |
| Qualifications: | • Demonstrated ability to maintain and contribute to the professional atmosphere of the office. • Ability to share with FLCC partner control and accountability with regard to the requirements of the position. • Able to operate independently with limited supervision of day-to-day duties and set own priorities towards meeting office goals. • Ability to relate to and work cooperatively with all members of the Berklee community. • In all interactions, ability to demonstrate a courteous, respectful, composed, positive, helpful, diplomatic, and empathic attitude. • Ability to assess the needs of students, parents and colleagues and respond accordingly within established guidelines and regulations. • Strong verbal and written communication skills. Ability to understand and communicate complicated information to customers in a simple, clear and logical manner. • Excellent analytical and organizational skills. In counseling and tasks, to be consistently thorough, accurate and attentive to detail. • Flexible, self-motivating, and able to identify opportunity for improvement in self and OFA. • Capacity to embrace change and to adjust work pace as needed during busy cycles. • Proficient in data entry, email, Internet research, and MS Office (Excel, PowerPoint, Word). |
| Job Number: | 10-132 |
| Job Title: | Accounting Analyst |
| Department: | Office of the Controller |
| Date Posted: | November 13, 2009 |
| Description: | Under the direction of the Director for Accounting, the Accounting Analyst is responsible for performing system maintenance on the Colleague general ledger, reconciling and analyzing various general ledger accounts, producing daily and ad-hoc cash flow reports, assisting the Director of Accounting and Controller with monthly and fiscal year-end closing activities, and overseeing other accounting and business activities as assigned. Essential Duties and Responsibilities: 1)General Ledger System Maintenance – Responsible for the day-to-day maintenance of the Colleague general ledger system. Duties include performing daily posting procedures, updating general ledger accounts, updating user security for the general ledger, review system maintenance and error reports on a weekly basis, and other system maintenance as required. 2) Daily Cash & Treasury Reporting – Responsible for the preparation of daily and ad-hoc cash and treasury reporting. Confirm activity to bank balances, and prepare cash management forecasts. 2) Payroll Reconciliations and Verifications – On a biweekly basis, confirm the posting of payroll data from the Colleague payroll system to the general ledger, prepare the biweekly benefit allocation journal entry, and prepare journal entries for various tax and benefit remittances. Reconcile the quarterly 941 payroll tax filing to the general ledger. 3) General Ledger Account Reconciliations, Analysis, and Entries – Reconcile multiple general ledger accounts, including various inventories, benefit withholdings, miscellaneous liabilities, and other accounts as assigned. Analyze activity within each account and prepare any necessary journal entries to ensure the account is accurate. Prepare workpapers for assigned accounts for review by the Director of Accounting, Controller, and auditors as requested. Review and post accounting activity from other departments as needed. 4) Monthly and Fiscal Year-End Accounting Procedures – Assist the Director of Accounting and Controller during the monthly and fiscal year-end closing process by running financial statements from the general ledger, producing ad-hoc reports as needed, preparing workpapers in association with the yearly audit, and performing the relevant closing procedures in the Colleague general ledger system. 5) Manage Abandoned Property Program – Manage the College’s abandoned property program, including identifying qualified property, performing due diligence requirements and other necessary research, and preparing the annual report to be filed with the Commonwealth of Massachusetts. 6) Procedures and Manuals - Maintain procedure manuals for all phases of the job function. 7) Financial Records Retention - Provide assistance in the record retention process involving specific accounting reports and records. This includes producing various logs for journal entry and bank deposit activity, and overseeing the physical storage and retention of relevant documents. 8) Perform other tasks as assigned. |
| Qualifications: | 1) Minimum of three years accounting or business experience, including account reconciliations and analysis. Bachelor degree preferred. 2) Project coordination skills, including ability to arrange and coordinate a variety of financial and business procedures. Strong analytical skills are essential. 3) Strong interpersonal skills for interaction with financial staff, faculty, administrators, auditors, government agencies, bank personnel and other non-college personnel in regard to the financial records of the college. 4) Must be able to operate independently. 5) Strong computer skills, including word processing, spreadsheet applications, and an ability to comprehend enterprise system general ledger fundamentals. Experience with Colleague receivables and general ledger preferred. |
| Job Number: | 10-128 |
| Job Title: | Web Software Developer |
| Department: | Berklee Media |
| Date Posted: | November 10, 2009 |
| Description: | A key player on a small team of top-notch programmers, the Web Software Developer is responsible for building the software that drives the public face of Berkleemusic.com and other Berklee Media web properties, focusing on community building and engagement of prospective students, as well as developing and maintaining a robust suite of tools for CRM and student outreach. The Web Software Developer works closely with the Software Engineering Manager, Chief Marketing Officer and Associate Director of Interactive Marketing to define, build and improve all aspects of the marketing platform, ranging from large-scale social application development to the pursuit of perfection in end-user experience. The Web Software Developer works in a diverse integrated environment of best-of-breed open source technology, including Linux, PostgreSQL, Ruby on Rails, OpenACS and Object Oriented PHP. Essential Duties and Responsibilities: • Develops high quality software with an eye toward reusability and robustness. • Works with Technology team to maintain and strengthen existing software platform. • Works with design team to envision the best user experience for new software and takes pride in its detailed implementation. • Develops, deploys and maintains integrations among existing enterprise systems and new partners. • Works with the community, marketing and R&D teams to extend the community platform. • Stays current with technology and researched the web for new developments and trends. • Focuses building on clean, self explanatory and well-documented code. Possible Additional Duties and Responsibilities Requires occasional availability for operational upgrades or emergencies, though not as a first responder. |
| Qualifications: | • At least 3 years experience developing web applications using open source tools. • BS in information technology, computer science or a related field. • Expert knowledge of HTML and client side technologies including CSS, XHTML, JavaScript, DOM and Ajax techniques. • Strong fundamentals in building modular software, with object oriented design skills as well as experience building well-abstracted libraries in non-OO languages. • Experience building, deploying and tuning mission critical web sites. • Mastery of two or more backend programming languages such as Tcl, Ruby, Perl, Python, PHP, Lisp, C, C++, C# or Java. • Strong data modeling and query skills and ability to effectively weigh performance, extensibility, and modularity in design and execution. • Command line UNIX skills are essential, with systems administration experience on Linux, Solaris or BSD desirable. • A drive to learn about new tools and platforms, and to unlock their full potential. • Dedication to best practices, both adopted and newly established. • Ability to maintain high levels of creativity and quality. • Strong organizational skills and the ability to meet deadlines, prioritize and work on multiple projects simultaneously with great efficiency and attention to detail. • Ability to interact effectively with individuals and groups at various levels of the college, and with technical and strategic partners. • Familiarity with today’s music styles, leading musical figures, and the basic structure and organization of the music products and online music industry. • Ability to handle confidential matters with integrity and complete confidentiality. |
| Job Number: | 10-122 |
| Job Title: | Assistant Technical Support Specialist |
| Department: | Learning Support Services |
| Date Posted: | October 30, 2009 |
| Description: | Under the broad supervision of the LC Technical Support Specialist, the LC Assistant Technical Support Specialist is responsible for the development, implementation and maintenance, of the Learning Center technical resources and systems. Works closely with the Technical Support Specialist in planning, researching and implementing new technologies for the department’s needs. Supervises lab operations during some evenings and weekends. Essential Duties and Responsibilities: • Assists Technical Support Specialist for the selection, installation, and support of all student support resources: MIDI and Audio based computer music workstations, a broad variety of software programs, and audio and video equipment. • Researches, recommends, and implements new technologies for the Learning Center facilities. • Adapts software and hardware to the Learning Center setup, providing accessibility/flexibility for students while protecting the facilities system and software packages. • Maintains, updates and implements systems and databases for tracking facility use, tutoring program’s sign up schedule, and internal ticket log. • Sets up, upgrades, maintains and repairs equipment for all Learning Center facilities and offices. • Oversees and trains student employees to assist for maintenance projects. • Coordinates and advises presenters on the effective use of computer and audiovisual systems for special events. • Maintains, in collaboration with the Media Development Area, the Learning Center website. • Supervises the Learning Center’s facilities operation on some evenings and weekends. Possible Additional Duties and Responsibilities: • Assists the Technical Support Specialist with special projects. • Other duties as assigned |
| Qualifications: | • Bachelor’s Degree in music or related field. • 1 – 3 years of experience (related field/environment preferred). • Previous work experience in an Apple Macintosh networked computer facility setting. • Current Certifications needed: Apple Certified Desktop Technician, Apple Certified Portable Technician, Apple Certified Help Desk Specialist 10.4. • Strong knowledge of Macintosh’s operating system and various software products including but not limited to: music sequencing, notation, software synthesizer, sampler, audio recording and editing, ear training, database, spreadsheets, word processing, graphics, web browsers (Internet), web page design, scanning, data backup, and E-mail applications. • A strong knowledge of electronic musical instruments and hardware, and audio and video equipment. • Excellent problem solving and trouble shooting skills. Ability to analyze and resolve technical problems at their source. • Strong organizational and supervisory skills. Self motivation/directional abilities and research skills. Ability to locate resources as required to implement the department’s needs. • Ability to work independently and under deadlines. • Familiarity with computer networking concepts and administration such as: Ethernet network topology and connectivity, computer system assimilation, as well as TCP/IP and File Sharing protocols. |
| Job Number: | 10-097 |
| Job Title: | Principal Software Engineer |
| Department: | Administrative Systems |
| Date Posted: | August 20, 2009 |
| Description: | The Principal Software Engineer is the most senior technical staff member in the application development group and lends significant experience to all software development initiatives. An experienced programmer, the Principal Software Engineer plans, conducts and coordinates the design and implementation of complex software needs to meet existing and anticipated user requirements. The Principal Software Engineer provides technical leadership by participating in the ongoing refinement of internal best practices and developing close partnerships with internal and external departments to ensure the delivery of high quality services that meet the needs of the Berklee community. May act as team or project leader on major software design and development projects. Essential Duties and Responsibilities: 1. Conduct analysis of complex software application and integration needs and prepare technical specifications for the development required to meet client needs. 2. Troubleshoot and resolve complex software problems. 3. Work side-by-side with team members in a hands-on capacity in order to ensure that all deliverables meet client expectations. 4. Maintain a high level of communication with internal and external teams, providing realistic deliverable deadlines and prompt feedback. Participate in the establishment and maintenance of stable development, quality assurance, stage and production environments using best practice techniques |
| Qualifications: | 1. Undergraduate degree in computer science or related field from an accredited college or university and 10+ years of related experience developing software applications. 2. Significant demonstrated experience in the Datatel Colleague environment and all of the associated and underlying technologies required. (e.g. AIX, UNIX, Envision, WebAdvisor) 3. Experience with developing requirements for application development. 4. Ability to communicate clearly and effectively in both verbal and written formats as well as to create and maintain positive, productive working relationships with both technical and non-technical personnel. 5. Knowledge of software development life cycles and methodologies. 6. Ability to work independently and manage multiple tasks, assignments and projects. |
| Job Number: | 09-547 |
| Job Title: | Community Product Manager |
| Department: | Berklee Media |
| Date Posted: | May 18, 2009 |
| Description: | Join Berklee College of Music’s innovative online extension school, Berkleemusic.com! We seek a Community Product Manager to oversee all functions, growth and development of Berkleemusic’s online community at berkleemusic.com, a worldwide network of musicians and music industry companies and services. The Community Product Manger will be responsible for developing a vibrant community of musicians from all over the world, working closely with the marketing and content groups to grow the member base and provide relevant programming such as webinars, podcasts and performances. In addition, the manager will be required to grow and reach annual revenue goals from advertising, affiliate and other revenue generating programs. The Community Product Manager will also work to seek out, secure and negotiate partnership deals both inside and outside the music industry. The manager will be responsible for the smooth operation of the community including member liaising and utilizing community leaders to form networks and add value. The manager will closely monitor the feature set, track bugs and make recommendations for future feature development. Other duties will include, but may not be limited to: • Fostering a community that has a high volume of meaningful interactions and serves as a powerful introduction to the Berklee brand. • Delivering specific revenue and traffic goals quarterly and yearly. • Coordinating and developing programming such as news and updates, faculty webinars, open houses, podcasts and more. • Brokering, managing and building a large number of partnerships to further the growth and feature set of the community. • Overseeing and monitoring bugs and technological updates required to keep the community operating smoothly. • Providing weekly reporting on traffic, interaction volumes and other metrics important for marketing. • Executing ongoing customer surveys and analysis to ensure the success of the project, to spec new features, bring in new partners and add new programming. • Improving reciprocal linking strategies for Berkleemusic's Web properties. • Developing outreach and retention programs to grow and maintain member numbers according to departmental goals. |
| Qualifications: | • At least five years experience in online community and program development. • Proven experience in taking a product or program to market and delivering revenue goals. • A high level of experience in marketing, partnership building, e-commerce and online marketing. • Posses a strong familiarity with today's Web trends and social networking tools and sites. • Demonstrated strong written and communication skills, and the ability to maintain high levels of creativity and quality. • Demonstrated ability to generate and cultivate professional relationships and partnerships. • Effective presentation skills, initiative, follow through and adherence to deadlines. • Strong organizational skills and the ability to meet deadlines prioritize and work on multiple projects simultaneously with great efficiency and attention to detail. • Ability to interact effectively with editorial, marketing and management personnel. • Must be a self-starter who works well with others in a team-oriented environment. |