Accessibility

In accordance with the Americans with Disabilities Act (ADA) and Commonwealth guidelines, the Berklee Performance Center makes every effort to accommodate persons with disabilities.

Entrance

The entrance to the Theater and Box Office is located at 136 Massachusetts Avenue, near the intersection of Boylston Street in Boston. Accessible street curbs are at the cross streets on either side of the theater - Boylston Street and Belvidere Street. The first floor (orchestra level) of the Berklee Performance Center is accessible to people with mobility impairments. There are no steps from the sidewalk in front of the building to the orchestra level inside the theater. The Balcony sections of the theater can only be accessed using a staircase. There is no elevator or escalator in the building. For elevator access to the William Davis Room reception facility, please ask for the House Manager upon arrival to the theater.

Restrooms

Accessible restrooms are found in the first floor main lobby. A water fountain is located in the same lobby, next to the restrooms.

Parking

Accessible parking spaces are available at all of the garages/lots listed here. Accessible street parking spaces do exist in the Back Bay but are extremely limited. At present, eight spaces exist near the theater and are designated by street signs that mark the area reserved for accessible parking. A Disabled Placard may be used in any parking space designated as HP parking. Other parking ordinances may be in effect. All designated parking rules should be obeyed. Massachusetts law allows vehicles with proper Disabled Parking authority to disregard most - but not all - public meter fees. Note, however, Massachusetts Port Authority does not exempt meter fees for Disabled Parking. Do not park in a cross-hatch area (Zebra Stripe) adjacent to an HP space. This area is reserved for van ramp access.

  • Two spaces exist on Belvedere Street, near Massachusetts Avenue.
  • One space exists on Haviland Street, near the intersection of Hemenway Street.
  • Two more exist in front of 15 Hemenway Street.
  • One space exists where St. Cecilia Street intersects with Boylston Street.
  • Two spaces exist where Massachusetts Avenue intersects with Boylston Street, next to the old bank building.

All of these spaces are conveniently located within a short distance from the Berklee Performance Center. Please obey all posted signs. Due to street cleaning, public events, snow emergencies or construction, availability and accessibility status of any given space is subject to change without notice.

Seating

Wheelchair Accessible Seating

The wheelchair accessible sections of the theater are located in three areas:

  1. Orchestra Right, Rows A and B. There is room for one wheelchair and one companion in this area. This location is on level ground however the floor leading to the seats is on an incline.

  2. Orchestra Right, Rows Q and R. There is room for one wheelchair and one companion in this area. This location is on level ground however the floor leading to the seats is on an incline.

  3. The rear orchestra where the floor levels off - Rows JJ -LL left, right and center. These seats are on level ground and there is no incline.

The seating in all these areas is made up of movable cushioned chairs , some with armrests and some without. Tickets for this section are reserved for people with disabilities until no two adjacent seats are available for public sale at the given price level. Even then, seats in this section are released sporadically, so there are accessible seats held until all other seats in the theater are sold out. See "Accessible Ticket Purchasing Information" for details on how these seats may be purchased.

Seating with extra aisle room for maneuverability

There is a large cross aisle in front of Row S in the orchestra. A number or these seats are available for sale through regular ticket purchasing means (Box Office, Ticketmaster outlets, phones and internet). A limited number of these seats are held for people who need seats with extra leg room or room to maneuver. There are also a limited number of aisle seats with movable arm rests which can be lifted to allow for additional room. They are located in the Center Orchestra section in rows: F, M, S, X, CC, HH. Most of these seats are held until no two adjacent seats are available for public sale at the given price level. See "Accessible Ticket Purchasing Information" for details on how these seats may be purchased.

Seating for persons with visual impairments or persons who are deaf or hard of hearing

A limited number of tickets in the front side orchestra (Rows A and B) are available for purchase by patrons with visual impairments or patrons who are deaf or hard of hearing. Some of these seats also double as wheelchair accessible seats. These seats are held until no two adjacent seats are available for public sale at the given price level. See "Accessible Ticket Purchasing Information" for details on how these seats may be purchased.

Assistive Listening Devices

Listening devices for patrons with hearing loss are available for all performances to assist with amplification and clarity. These devices can be used in all sections of the theater. A radio-transmitted receiver is attached to either a lightweight headset or a neck loop.

Use of a listening device is complimentary. They can be obtained either at the Box Office window, through the House Manager or by asking any Usher on duty. A drivers' license, passport or major credit card is required as deposit and will be returned to the patron when the device is returned.

Sign Language Interpretation

The Berklee Performance Center offers sign language interpretation upon request. Requests for sign language interpreters must be received at least three weeks prior to the event by contacting the Box Office at 617 747-2261 or boxoffice@berklee.edu. These requests are subject to the availability of an interpreter and are provided at the discretion of the management.

Accessible Ticket Purchasing Information

In an effort to accommodate as many patrons as possible in accessible sections, we limit each order to one accessible seat and three companion seats. The availability of adjacent seats is based on availability. Tickets for patrons requiring accessible seating in wheelchair, mobility, visually impaired, or deaf or hard of hearing areas are available online, by calling 617 747-2261 or in person at the Box Office.

Seats may be purchased in three ways:

  1. Online.

  2. By calling 617 747-2261. Tickets ordered by phone can be held at will-call for pickup on the night of the show or can be emailed directly to the patron. Tickets must be purchased; there are no seat reservations. All sales are final. Tickets are non-refundable and cannot be exchanged or replaced. Additional service charges apply.

  3. In person at the Box Office.

    Hours of Operation
    Monday through Saturday 10:00 a.m.–6:00 p.m.
    Closed Sundays and most holidays.

    On performance days, the Box Office opens two hours prior to showtime and will remain open one hour after the scheduled start time of the event.

    Information regarding particular needs of individual patrons is very important to us. If it is desired or necessary, patrons may advise us on type of impairment, size of wheelchair (if applicable), preference to use our seats or remain in their own chair, etc.

Note: Patrons needing accommodations may be admitted to the theater prior to the general public. Requests should be made at the Box Office or by asking the usher at the front door.

For further information or general inquiries, please call 617 747-2261