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FAQs

What is the seating capacity of the theater?
The Berklee Performance Center seats a total of 1,215 people (732 downstairs and 483 upstairs).

How do I buy tickets?
Please visit our Box Office page.

Is it possible to reserve tickets over the phone through your Box Office?
Yes, you can purchase tickets over the phone during business hours by calling (617)747-2261. Please note that processing fees apply. You may also order tickets directly through our website, www.berkleebpc.com. Click here for wheelchair and accessible seating ticket purchases.

What are the convenience charges added to the price of tickets?
The Berklee Performance Center provides patrons with various ways to purchase tickets without having to come to the Box Office in person. For this service, a convenience charge is applied to the face value of each ticket. To avoid this convenience charge, you may purchase your tickets in person at our Box Office.

Can I get a refund on tickets I purchased? Can I exchange tickets for another show or for better seats?
If a show is canceled or postponed, ticket refunds will be available at the point of purchase. Otherwise, all sales are final. There are no refunds or exchanges.

How do I get there?
Click here for directions.

Where can I park?
Click here for parking information.

What restaurants are nearby?
Click here for a list of nearby restaurants.

What hotels are in the area?
The Back Bay Hilton, Sheraton Boston and Eliot Hotel are all located within two blocks of the theater. Click here for a complete list of hotels in the vicinity.

What is appropriate dress for performances?
Since the types of shows vary greatly, there is no formal dress code for the theater. Dress for most performances is casual. To inquire about a specific show, please call our Box Office at 617 747-2261.

Do you have a mailing list?
Berklee now has a monthly news and events email newsletter. Please see top left corner of this page to sign up. In addition, all of our events are listed in the Events Calendar section of this website. We also have printed event calendars available for pick up at the Box Office window.

Can I bring a camera or audio/video recording equipment?
Most performers do not allow duplication of their performances, so cameras and audio and video recording devices are strictly prohibited. For information regarding a specific event, call the Box Office at 617 747-2261 on the day of the show.

What is your policy on bags, luggage, or instrument cases in the theater?
We highly recommended that you leave all bags, luggage, or instrument cases at home. These items can be troublesome in our theater as there is no storage, and aisles and rows need to stay clear of any obstruction. When arriving to the theater with a bag, regardless of size, it will be subject to a bag search. Berklee Performance Center management reserves the right to prohibit a bag from coming into the theater at any time. Bags will not be held or stored during performances on behalf of patrons.

Does the theater have a coat check or a place to store bags/luggage?
There is no coat check area in the theater. For security reasons, we are not able to store bags or luggage during an event. All bags, briefcases, musical instrument cases, etc., are subject to search as you enter the theater.

Do you have a lost and found?
The lost and found area is located in the Box Office. Call 617 747-2261 during business hours to inquire about lost belongings.

What is your ticket policy for children?
All children need a ticket to enter the theater. Prices vary per event and discounts are sometimes available for children. Call the Box Office at 617 747-2261 for information on a specific event.

What are your Box Office hours during a show?
The Box Office will open at least two hours before showtime and will remain open one hour into the performance. Will call is usually available two hours prior to showtime.

When do doors open for an event?
Doors open approximately 30 minutes before the scheduled start time of the event.

Do you sell refreshments at the theater?
Food and beverages are not permitted in the theater.

Do you sell merchandise at the theater?
Sale of merchandise is determined by the artist, so availability will vary show to show.

What is your inclement weather policy?
For up-to-date information regarding event cancellations due to weather, call the Box Office at 617 747-2261.

How can I get information about upcoming events at the Berklee Performance Center?
Visit the Events Calendar section of this website, or phone either our recorded concert line at 617 747-8890 or the Box Office at 617 747-2261.

How can I get information about upcoming events in other performance spaces at the college?
Visit the Events Calendar and News sections of the Berklee College of Music website or call the concert line at 617 747-8890.

What department should I call to hire Berklee musicians for a private event?
Call the Career Development Center at 617 747-2246.

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